Summary
Overview
Work History
Education
Skills
Timeline
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Elijah Rodriguez

Brooklyn,NY

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Store Manager

Finish Line
01.2013 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Dispatch Supervisor

Hertz Car Rental
04.2019 - 04.2020
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Supervised team of 10 employees and provided training focused on maximizing overall performance.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
  • Tracked and monitored vehicle performance and maintenance.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Maintained updated and detailed records of calls in physical and electronic database.

Data Analyst

UPS
11.2012 - 07.2014
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Identified, analyzed and interpreted trends or patterns in complex data sets.
  • Utilized data visualization tools to effectively communicate business insights.
  • Collaborated with business-unit leaders to identify and prioritize problems.
  • Participated in requirements meetings to understand business needs.
  • Used statistical methods to analyze data and generate useful business reports.

Education

Associate in Information Technology - Information Technology

Bryant And Stratton College
Albany
04.2007

Skills

  • Customer Service Management
  • Work Planning and Prioritization
  • Relationship Building and Management
  • Sales Expertise
  • Strategic Thinker
  • Team Leadership
  • Recruiting and Hiring
  • Multitasking and Organization

Timeline

Dispatch Supervisor

Hertz Car Rental
04.2019 - 04.2020

Store Manager

Finish Line
01.2013 - Current

Data Analyst

UPS
11.2012 - 07.2014

Associate in Information Technology - Information Technology

Bryant And Stratton College

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Elijah Rodriguez