Elijah Rodriguez

Shift Lead Manager

Dunkin' Donuts

Longmont, Colorado

10.2022 - Current

Delegated tasks to multiple employees while maintaining efficient workplace.
Reported employee behavioral issues, losses and customer complaints to upper-level management.
Analyzed sales data to identify trends and opportunities for growth.
Directed and led employees and team members on effective operations, methods, and procedures.
Performed minor equipment repairs to keep jobs on task and notified the maintenance department of major machinery failures.
Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Assigned tasks to employees and monitored productivity, performance and task completion.
Conferred with management and subordinates to resolve problems or complaints.
Coached employees on interactions with customers to drive exceptional service.
Reinforced rules to promote superior employee performance.
Taught staff upselling techniques to meet revenue targets.
Observed and monitored utilization of equipment.
Developed strategies to improve operational efficiency and productivity.
Kept up-to-date with changes in industry regulations and best practices.
Assisted in the development of short-term goals for each shift.
Monitored performance of staff to ensure quality standards were met.
Helped employees accomplish tasks during peak periods.
Inspected equipment before use to ensure it was functioning properly.
Trained new employees on procedures, policies, and job functions.
Enforced company policies, answered coworkers' questions and trained new personnel.
Ensured proper stock levels were maintained throughout the shift.
Exceeded customer satisfaction by finding creative solutions to problems.
Operated equipment and machinery according to safety guidelines.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Completed day-to-day duties accurately and efficiently.
Operated a variety of machinery and tools safely and efficiently.
Prioritized and organized tasks to efficiently accomplish service goals.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Recommended opportunities for growth and advancement to motivate employees.
Coordinated shift workers for inventory receiving, auditing and restocking.
Identified needs of customers promptly and efficiently.