Elijah Saavedra Business Anaylst

Provided Quality Analysis/Quality Control of key deliverables related to program and tasks managed, as well as tasks managed by others. Created and maintained strong relationships with internal stakeholders and other members in the Organization. Supported remote users with access to the Internet and VPN connectivity. Assisted IT Operations as a member of the remote on-call support rotation. Managed devices within the IT operations systems, ensuring optimal functionality. Collaborated with business analysts in designing, developing, and implementing comprehensive Data Governance and Master Data Management solutions.

• Initiated requirements gathering sessions and arranged interviews with stakeholders to elicit business needs, resulting in a 40% reduction in project turnaround time.
• Educated end-users on new systems and provided ongoing support, increasing user adoption by 20%. Coordinated with development teams to design and implement workflow solutions that could identify key steps, inputs, outputs, and decision points. Using tools such as flowcharts to visually represent the workflow. This improved operational efficiency and reduced the costs by 10%.
• Liaised with the enterprise data governance team to formulate data quality rules, ensuring data and compliance.
• Monitored product requirements, business flow, system architecture design, upstream/downstream dependency & regulatory policies. Executing favorable risk-adjusted returns on the IT optimizing systems.
• Supported the technical operation of data catalogs, data lineage, and data glossary tools, optimizing data management processes.

Assigned to performing and understanding software systems. Working with the product owners, domain guides, and project managers to craft and server customer value. Initiated and maintained regular communication with merchant clients to build rapport and trust. Acted as the merchant's first point of contact for all non-underwriting related inquiries and concerns. Addressed merchant inquiries promptly and professionally, providing solutions and guidance as needed. Collaborated with internal, external, local, and global resources on projects and related support projects. Actively participated in all phases of projects, including requirement specification, mapping of business processes, design, customization, configuration, and testing of MM/WM.

• Appointed the implementation of a new data visualization tool which supported business change management , reducing report generation time by 30% and improving communication efforts with data accessibility for cross-functional teams.
• Corroborated with marketing team to forecast customer segmentation data, leading to a 20% improvement in targeted marketing campaigns and a 12% increase in customer retention.
• Partnered with cross-functional teams such as finance, compliance, regulatory affairs, and data office to develop business requirements and functional requirements, translating business needs into actionable solutions.
• Serviced Inbound calls to provide user support to final users on the cloud platform. Improving the clients knowledge on how to navigate through the software properly improve their IT infrastructure.

Shadowed senior operations analysts and marketing teams to developed problem solving on business operations. Applied a wide range of analytical techniques related to operations research, including quantitative and qualitative modeling, probability and statistics, simulation, optimization, and other methods. Participated in meetings with project stakeholders, providing valuable insights through read-ahead, presentations, and video/web/teleconferencing support.

• Supported senior operation analysts in gathering required documents. Focusing on customer acquisitions to solve complex issues , contributing to improving operational research efficiency.
• Assisted in help desk support and other user trainings.
• Helped deploy system enhancements to improve field operations.
• Tracked feedback at all levels and researched resolutions for common concerns.