Elijah Scott

• Provided exceptional customer service to enhance shopping experience and build customer loyalty.
• Assisted in inventory management, ensuring accurate stock levels and product availability.
• Trained new associates on sales techniques, store policies, and operational procedures.
• Led team initiatives to improve store displays, increasing product visibility and sales engagement.

• Oversaw daily operations to ensure high-quality customer service and product consistency.
• Trained and mentored staff, fostering a collaborative team environment and enhancing performance.
• Implemented inventory management systems to optimize stock levels and reduce waste.
• Developed and executed operational strategies to improve efficiency and meet company goals.
• Experienced retail and customer service leader with a strong background in team management, daily operations, and customer satisfaction in a fast-paced café environment. Skilled in training and coaching employees, managing schedules and inventory, handling cash operations, and maintaining high company standards. Proven ability to drive sales, resolve customer concerns, and create a positive, efficient workplace culture while delivering excellent service.

• Worked as a barista/ shift supervisor in a busy coffee shop, providing quality service to customers.
• Prepared high-quality beverages (coffee, espresso, blended drinks, and teas) following standard recipes and customer preferences.
• Provided exceptional customer service in fast-paced, high-volume environments.
• Managed inventory, restocked supplies, and placed orders with vendors.
• Trained new baristas on beverage preparation and customer service, enhancing team skills and service quality.
• Created and promoted unique beverages and seasonal menu items, driving customer interest and sales.
• Addressed customer inquiries and resolved concerns to maintain satisfaction and loyalty.
• Ensured proper operation and maintenance of coffee and brewing equipment.
• Supported marketing initiatives by designing appealing displays and engaging customers through social media.

• Cleaned and sanitized various surfaces to maintain a hygienic environment.
• Operated cleaning equipment, including vacuums and floor polishers, efficiently.
• Assisted in inventory management of cleaning supplies and equipment usage.
• Organized cleaning schedules to ensure all areas were maintained consistently.
• Swept and mopped floors, vacuumed carpets, and dusted surfaces.
• Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
• Collected trash from floors within hallways, bathrooms and work areas.

Expected in 08/2028