Customer Service Cashier
Michelle Galaviz
10.2023 - Current
- Maintained a clean and organized workspace, that was safe and sanitary for coworkers and costumers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions. Including maintaining the shop by myself during busy times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. As well as accommodating for costumers needs that I was not trained to assist with.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift. As well as balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
