Summary
Overview
Work History
Education
Skills
Languages
References
Language
Certification
References
Timeline
Generic

Elijah Smith

Sugarland,Texas

Summary

Customer-oriented, strategic-thinking sales professional with over 20 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Real Estate Agent

ABL Real Estate
Houston, TX
11.2023 - Current
  • Performed market research to locate potential buyers and sellers of real estate properties.
  • Devised innovative strategies to maximize visibility and attract potential buyers for listed properties.
  • Successfully facilitated purchase negotiations between prospective real estate buyers and sellers.
  • Assisted clients in making informed decisions about property prices through the execution of comparative market analysis.
  • Networked with industry contacts to expand knowledge of real estate markets and best practices.
  • Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
  • Explained financial requirements and analytical data to potential buyers and sellers.
  • Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
  • Coordinated property tours and communicated with buyers to assist with inspections and appraisals.

Account Manager/Assistant Project Manager

AT&T Inc.
Bellaire, TX
01.2019 - 01.2023
  • Negotiated contracts with clients to maximize profitability.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Resolved customer complaints in a timely manner.
  • Analyzed client data and identified opportunities for growth.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Developed strategies to increase revenue from existing accounts.
  • Prepared monthly financial statements for each account.
  • Presented product features and advantages to potential customers during sales meetings.
  • Drafted proposals outlining services, costs, and benefits for prospective customers.
  • Maintained accurate records of all customer interactions in the CRM system.
  • Collaborated with marketing team to develop promotional materials for clients.
  • Monitored industry trends and made recommendations for changes in strategy accordingly.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
  • Negotiated contracts and closed agreements to maximize profits.
  • Communicated progress of monthly and quarterly initiatives to internal and external stakeholders.
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
  • Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
  • Drafted reports summarizing progress made on projects for review by executive leadership team.
  • Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
  • Coordinated resources across multiple departments and teams as needed for successful completion of projects.
  • Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
  • Managed multiple projects with competing deadlines simultaneously.
  • Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Drove continuous improvement of project delivery process by providing strong leadership.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
  • Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.

AT&T Store Manager

AT&T Mobility INC., Houston, TX
Bellaire, TX
01.2010 - 01.2019
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Implemented efficient systems for tracking stock movement.
  • Maintained accurate records of employee performance reviews.
  • Performed regular price checks to ensure competitive pricing.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Managed daily banking activities such as deposits and withdrawals.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Updated POS system with new products and promotional offers.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Updated and maintained store signage and displays.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Photography Studio Manager

The Picture People INC.
Houston, TX
01.2004 - 01.2010
  • Developed and implemented marketing strategies to attract new customers.
  • Maintained accurate financial records for the studio, including invoicing, payments and deposits.
  • Organized daily operations of the portrait studio, such as scheduling appointments and managing inventory.
  • Supervised a team of photographers and other staff members in providing exceptional customer service.
  • Created attractive displays to showcase products and services in the studio.
  • Ensured that all equipment was properly maintained and serviced regularly.
  • Conducted regular photo shoots with clients, ensuring quality results were achieved within budget parameters.
  • Assisted with training new staff members on photography techniques, customer service standards and safety protocols.
  • Coordinated with vendors regarding supplies needed for portraits or events held at the studio.
  • Negotiated contracts with professional models for special projects or events hosted at the studio.
  • Updated website content regularly to promote current promotions or specials offered by the studio.
  • Advertised upcoming sessions through digital media platforms to reach potential customers.
  • Reviewed proofs of photos taken during portrait sessions prior to printing them out for clients.
  • Processed orders from customers promptly upon completion of their photo session.
  • Collaborated with local businesses on joint promotional activities aimed at increasing awareness of the portrait studio's services.
  • Developed innovative ideas for themed photo shoots that would appeal to different target audiences.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Education

AAS Business Management -

Houston Community College
05.2012

Skills

  • Project Management
  • IT Support
  • Leadership
  • Collaboration
  • Attention to Detail
  • Corporate Protocols
  • Promotional Strategies
  • Digital Marketing
  • Experienced entrepreneur
  • Tech-Savvy
  • Business Management
  • Territory/Module Management
  • Salesforce
  • Executive Presentation Skills
  • Service Now
  • Sharepoint
  • Real Estate Sales
  • Negotiation
  • Marketing
  • Customer Service
  • Organizational Skills
  • Administrative Tasks
  • Property Management
  • Customer-Centric Solution Development
  • Virtual Environment Experience
  • Store Management
  • Hiring and Training
  • Coaching and Counseling
  • Sales and Promotions
  • Scheduling
  • Employee Management
  • Client Needs Assessment
  • Texas licensed real estate agent
  • CRM software use

Languages

  • English
  • Spanish

References

  • Mano Powell, Owner/CEO MJ Trucking, 769-798-3524, mjstruckingms@yahoo.com
  • Lawrence Amushie, Owner/CEO ABL Real Estate, 281-250-3797, ablco95@yahoo.com
  • Brittany Noboa, West Region GM, AT&T Fiber, 832-392-5171, bn0233@att.com
  • Gina Lowery, Owner/CEO PMC Towing, 281-691-3092, pmctowing@yahoo.com

Language

Spanish
Elementary

Certification

  • Texas State Real Estate Agent

References

References available upon request.

Timeline

Real Estate Agent

ABL Real Estate
11.2023 - Current

Account Manager/Assistant Project Manager

AT&T Inc.
01.2019 - 01.2023

AT&T Store Manager

AT&T Mobility INC., Houston, TX
01.2010 - 01.2019

Photography Studio Manager

The Picture People INC.
01.2004 - 01.2010

AAS Business Management -

Houston Community College

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Elijah Smith