Elijah Sosa
Waxahachie,TX
Summary
Seasoned Restaurant Front of House Manager known for high productivity and efficient completion of tasks. Skilled in customer service management, conflict resolution, and team leadership. Excel in communication, adaptability, and problem-solving to enhance dining experience and operational flow.
Overview
8
8
years of professional experience
Work History
Restaurant Front of House Manager
Sterling's Restaurant
RedOak, TX
03.2024 - Current
- Coordinated with back of house management to ensure seamless service delivery.
- Managed employee attendance records according to company policy.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Oversaw scheduling and staffing, maintaining optimal levels for peak and off-peak hours.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Monitored inventory levels of front of house supplies and placed orders as necessary.
Laborer/Sales
BGP products/Nos Parts LTD
Waxahachie, TX
08.2022 - 01.2024
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
- Maintained accurate records of inventory levels and product locations in the warehouse.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Completed variety of physical labor tasks.
To Go Specialist
Olive Garden
Waxahachie, TX
08.2017 - 08.2022
- Regularly checked in with previous customers on order qualities
- Consistently met my short and long-term targets
- Proactively participated in meetings and helped create new practices
- Answered calls, responded to emails, and spoke with clients face-to-face
- Handled customer complaints with empathy and composure
- Rapidly assembled large and small orders for shipping to clients and make the necessary manifest and records
- Moved pallets around the warehouse using forklifts, by hand, delivery trucks, and manual pallet jacks depending on their sizes
- Maintained, serviced, and cleaned the warehouse, forklifts, manual jacks, and trucks
- Used warehouse equipment to offload incoming raw materials and packaging from trucks and delivery trailers
- Unloaded trucks and trailers from ground level or platforms
- Used logistics and inventory management software to sequence delivery orders and establish a first in last out approach
Certified Trainer
Olive Garden
Waxahachie, TX
07.2017 - 08.2022
- Ensured each member of staff received development opportunities, by implementing workshops, meetings and regular training
- Tracks guest counts and sales interactions per hour for auditing, reporting and training purposes
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands
- Conducted job interviews, lead employee performance evaluations with constructive feedback
- Completed inventory audits to identify losses and project future demands
Server
Olive Garden
Waxahachie, TX
07.2017 - 08.2022
- Trained new and old employees in serving, TO-GO, and training for other job codes
- Determined appropriate instructional plans based on personal strengths and training goals
- Taught pre-approved 'KrowD' program curriculum using authorized materials and training techniques
- Analyzed participant assessment responses and feedback to identify common issues and improve training program
Education
English -
Navarro College
Waxahachie, TXPsychology -
Southwestern Assemblies of God University
Waxahachie, TXHighschool Diploma -
Life School Secondary
Waxahachie, TXSkills
- Customer service experience
- Computer literate
- Product and service knowledge
- Sales monitoring
- Staff development
- Team player
- Detail-oriented
- Documentation skills
- Money handling
References
- Shelly Grisham, Olive Garden Manager, 972-937-9496
- Daniel Bell, Einstien's Manager, 832-364-5084
Languages
Spanish, Elementary
Personal Information
- Date of Birth: 02/03/96
- Nationality: Hispanic
Timeline
Restaurant Front of House Manager
Sterling's Restaurant
03.2024 - Current
Laborer/Sales
BGP products/Nos Parts LTD
08.2022 - 01.2024
To Go Specialist
Olive Garden
08.2017 - 08.2022
Certified Trainer
Olive Garden
07.2017 - 08.2022
Server
Olive Garden
07.2017 - 08.2022
English -
Navarro College
Psychology -
Southwestern Assemblies of God University
Highschool Diploma -
Life School Secondary
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