Elijah Sparks
Wichita,KS
Summary
High-achieving Senior Sales Associate successful at consistently meeting or exceeding sales targets. Personable and persuasive with exceptional sales prowess and effective communication skills. Assesses customer needs and delivers individualized recommendations to foster satisfaction. Hardworking Senior Sales Associate successful at cultivating and deepening relationships to build loyal account base. Leverages strong planning, problem-solving and customer service skills to achieve demanding sales objectives.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Sr. Sales Associate
AT&T
12.2022 - Current
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Cultivated positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Boosted sales revenue by developing and maintaining strong relationships with clients.
- Contributed towards strategic planning initiatives aimed at driving continuous improvement within sales department's operations.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Enhanced client satisfaction by providing prompt and personalized solutions to their concerns.
Service Technician
Assurant
10.2021 - 12.2022
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Mobile Expert
T-Mobile
08.2019 - 08.2021
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Led product training sessions for new team members, fostering a supportive learning environment and increasing staff expertise.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
Reservation Agent
Marriott International, Inc.
05.2019 - 10.2019
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Handled billing information over phone.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Wal-Mart Overnight Stocker
Walmart
03.2017 - 05.2019
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained neat, organized stockroom free of hazards.
Floater Teacher
Kiddy Kollege
09.2015 - 05.2017
- Promoted a positive classroom environment through effective classroom management strategies, fostering mutual respect among students.
- Built and maintained environment that stimulated learning and supported student achievement.
- Exercised great adaptability in transitioning between assigned classrooms.
- Established open lines of communication with parents, updating them on their child''s progress and addressing any concerns promptly.
- Collaborated with colleagues to share best practices and create innovative instructional strategies for continuous improvement.
- Maintained correspondence with parents, establishing direct lines of communication for student accountability and performance management.
- Evaluated student progress through ongoing assessments, providing constructive feedback to facilitate growth and improvement.
Trainer
Panera Bread
10.2013 - 05.2016
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Developed individualized training plans to achieve staff readiness.
- Monitored participant workflow and behaviors throughout training process.
Education
No Degree - General Studies
Butler Community College
Andover, KSHigh school diploma - General Studies
Wichita Northwest High School
Wichita, KS05.2014
Skills
- POS (10 years)
- Customer Service (10 years)
- Training (2 years)
- Merchandising (2 years)
- Sales (2 years)
- Store Management Experience
- Upselling
- Retail Sales
- Cash Handling
- Restaurant Experience
- Cashiering
- Planograms
- Troubleshooting
- Communication skills
- Organizational skills
- Microsoft Office
- English
- Microsoft Excel
- Computer skills
- Microsoft Word
- Negotiation
- Time management
- B2B sales
- Product Knowledge
- Management
- Objection handling
- Strategic selling
- Goal-Oriented
- Teamwork and Collaboration
Timeline
Sr. Sales Associate
AT&T
12.2022 - Current
Service Technician
Assurant
10.2021 - 12.2022
Mobile Expert
T-Mobile
08.2019 - 08.2021
Reservation Agent
Marriott International, Inc.
05.2019 - 10.2019
Wal-Mart Overnight Stocker
Walmart
03.2017 - 05.2019
Floater Teacher
Kiddy Kollege
09.2015 - 05.2017
Trainer
Panera Bread
10.2013 - 05.2016
No Degree - General Studies
Butler Community College
High school diploma - General Studies
Wichita Northwest High School
Certification
Driver's License, 12/01/19, 12/01/26
References
- ELIJAH SPARKS, Co-Worker, Walmart, (316) 796-3778, elijah.sparks14@gmail.com
- ASHLEY WHEELER, Asst. Manager, Walmart, (316) 308-6933, ashley.wheeler@icloud.com
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