Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Elijah Sparks

Smyrna,GA

Summary

Results-driven Senior Sales Associate with a proven track record of exceeding sales targets through effective communication and personalized customer engagement. Skilled in assessing client needs and providing tailored solutions that enhance satisfaction and loyalty. Strong background in relationship building and problem-solving, contributing to a robust account base and achieving challenging sales goals. Experienced in technical support, adept at troubleshooting issues with computer systems and mobile devices while ensuring usability and security compliance.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Technical Support Representative

Everon
Wichita, KS
03.2025 - Current
  • Delivered technical support and training on system operations to clients.
  • Created user accounts for customers requiring access control capabilities.
  • Tested equipment and signals to verify functionality of security systems.
  • Communicated progress of equipment installation projects to customers.
  • Managed user accounts across Windows, Linux, and UNIX operating systems.
  • Coordinated with third-party vendors to enhance system security.
  • Inputted information from customer calls and service visits into company records.
  • Maintained accurate documentation of service calls, repairs, and maintenance records.

Account Manager

Labor Max
Wichita, KS
03.2024 - 10.2024
  • Acted as primary contact for client concerns, ensuring prompt resolution of issues.
  • Developed and implemented strategies to enhance revenue from existing accounts.
  • Facilitated regular meetings to review account status and deliver updates.
  • Maintained accurate records of all client interactions and communications.
  • Analyzed market trends to uncover growth opportunities for clients.
  • Coordinated project timelines and deliverables with internal teams to ensure alignment.
  • Created tailored solutions based on client feedback and specific needs.
  • Resolved customer complaints efficiently to uphold satisfaction and retention.

Sr. Sales Associate

AT&T
Wichita, KS
12.2022 - 05.2024
  • Consistently met or exceeded sales objectives, driving company growth.
  • Trained and coached new sales associates to maximize performance.
  • Cultivated a collaborative work environment while encouraging individual achievement.
  • Analyzed sales performance data to identify opportunities and develop strategies.
  • Boosted sales revenue through strong client relationship management.
  • Contributed to strategic planning initiatives for continuous improvement in sales operations.
  • Resolved customer inquiries and complaints professionally to enhance shopping experience.
  • Facilitated product demonstrations to educate customers on features and benefits.

Service Technician

Assurant
10.2021 - 12.2022
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.

Mobile Expert

T-Mobile
08.2019 - 08.2021
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.
  • Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
  • Led product training sessions for new team members, fostering a supportive learning environment and increasing staff expertise.
  • Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.

Reservation Agent

Marriott International, Inc.
05.2019 - 10.2019
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
  • Handled billing information over phone.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.

Wal-Mart Overnight Stocker

Walmart
03.2017 - 05.2019
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Maintained neat, organized stockroom free of hazards.

Floater Teacher

Kiddy Kollege
09.2015 - 05.2017
  • Promoted a positive classroom environment through effective classroom management strategies, fostering mutual respect among students.
  • Built and maintained environment that stimulated learning and supported student achievement.
  • Exercised great adaptability in transitioning between assigned classrooms.
  • Established open lines of communication with parents, updating them on their child''s progress and addressing any concerns promptly.
  • Collaborated with colleagues to share best practices and create innovative instructional strategies for continuous improvement.
  • Maintained correspondence with parents, establishing direct lines of communication for student accountability and performance management.
  • Evaluated student progress through ongoing assessments, providing constructive feedback to facilitate growth and improvement.

Trainer

Panera Bread
10.2013 - 05.2016
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Analyzed team performance and identified opportunities for additional training.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.
  • Developed individualized training plans to achieve staff readiness.
  • Monitored participant workflow and behaviors throughout training process.

Education

Associate of Applied Science - General Studies

Butler Community College
Andover, KS
05-2016

High school diploma - General Studies

Wichita Northwest High School
Wichita, KS
05.2014

Skills

  • Point of sale expertise
  • Customer service excellence
  • Training and development
  • Merchandising strategies
  • Sales proficiency
  • Store management experience
  • Upselling techniques
  • Retail sales knowledge
  • Cash handling skills
  • Restaurant operations
  • Cashiering expertise
  • Planogram execution
  • Troubleshooting abilities
  • Communication skills
  • Organizational skills
  • Microsoft Office proficiency
  • English fluency
  • Excel expertise
  • Computer literacy
  • Word processing skills
  • Negotiation tactics
  • Time management strategies
  • B2B sales experience
  • Product knowledge mastery
  • Management capabilities
  • Objection handling techniques
  • Strategic selling skills
  • Goal-oriented mindset
  • Teamwork and collaboration

Certification

Driver's License, 12/01/19, 12/01/26

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Technical Support Representative

Everon
03.2025 - Current

Account Manager

Labor Max
03.2024 - 10.2024

Sr. Sales Associate

AT&T
12.2022 - 05.2024

Service Technician

Assurant
10.2021 - 12.2022

Mobile Expert

T-Mobile
08.2019 - 08.2021

Reservation Agent

Marriott International, Inc.
05.2019 - 10.2019

Wal-Mart Overnight Stocker

Walmart
03.2017 - 05.2019

Floater Teacher

Kiddy Kollege
09.2015 - 05.2017

Trainer

Panera Bread
10.2013 - 05.2016

Associate of Applied Science - General Studies

Butler Community College

High school diploma - General Studies

Wichita Northwest High School

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