ELIJAH STEVENS JR
Atlanta,GA
Summary
A results-oriented business professional with proven abilities to lead high performance teams that successfully increase and improve efficiency while reducing cost and waste.
Ability to nurture and grow a business, evaluate opportunities and risks and also deliver innovative solutions to challenges.
Possessing excellent customer facing skills and am highly successful in helping define company direction, achieving goals and optimizing business.
Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments.
Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
18
18
years of professional experience
Work History
Business Owner/Operator
Elite Airport Parking, LLC.
East Point, GA
01.2018 - 01.2023
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Monitored staff performance, providing final-say assessment over inquiries.
- Served as principal stakeholder over organization's complete operations.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Increased sales revenue from $0 to $1.89 Million per year within a 3 year timeframe.
Area Manager of Operations
Park N Fly Inc.
Atlanta, GA
09.2009 - 01.2018
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Oversees facility operations for multiple off-airport parking facilities, automotive detail shop, Delta Bags check counter and Jiffy Lube Automotive Center with over 150 employees at Hartsfield –Jackson Atlanta International Airport.
- Managed all location employees to include assistant managers, supervisors, drivers, valets, sales and service associates, cashiers, dispatcher, key room attendants, automotive detailers, maintenance, and auto technicians.
- Instilled vision to achieve company goals and surpass production expectations, while maintaining quality, safety and customer service integrity through total quality management.
General Manager
iFloor Inc
Baltimore, MD
06.2005 - 10.2009
- Reduced claims by 90% per year by implementing an inspection process within the car wash and valet departments
- Increased EBITDA from $1.2 Million per year to $2 Million dollars in a two-year period
- Improved each locations Net Promoter Scores by 70% through continued training on creating positive relations with customers
- Increased Net Revenue by 9% each year through building relationships with companies with traveling employees
- Maintained accurate and efficient sales and ordering system, payroll budget, and profit and loss reports
- Implemented action plans and conducted staff meetings for follow through of grass roots marketing, warehouse and call center efficiency
- Prepared materials for employee training and orientations, supervisor training and various events
- Met and exceeded store productivity minimums, dollar per transaction and units per transaction
- Developed and executed various customer acquisition and retention strategies
- Recruited, interviewed, selected and trained, one of the top sales teams which maintained successful monthly targets
- Provided objective, accurate, and timely evaluation and documentation of personnel’s performance as it relates to:
- Overall job performance, promotions, & compensation decisions
- Corrective or disciplinary action including security, investigation, and termination procedures
- Execution of inventory and loss prevention programs for store front and distribution center
- Reduced expenses while minimizing waste and allocating staffing levels appropriately
- Ensured that all tasks carried out by departments are of required standards and quality
- Ensured accurate and timely website and online order fulfillment
- Key Accomplishments:
- Effectively selected and trained sales, support, and installation team of fifteen individuals for retail operations
- Increased sales revenue from $0 to $840 Thousand Dollars within the first six months of employment
- Increased customer satisfaction scores from 48% to 90% by training staff to communicate effectively and apply appropriate problem resolutions skills to aid customers on their level
- Lead the company safety record with no recordable worker compensation claims and injuries.
Education
Master of Business Administration - Business Administration And Management
06.2016
GPA: 3.55
Bachelor of Science - Business Management
05.2014
GPA: 3.46
Skills
- Budget Control
- Forecasting and finance
- Training & Mentoring
- Market Analysis
- Employee Retention
- Talent Acquisition
- Problem Resolution
- Strategic Organization
- Microsoft Office Suite (Word, Excel, Power Point)
- Skidata Parking Control System
- Primavera P6
- Program Development
- Labor Cost Controls
- Safety Assurance
Timeline
Business Owner/Operator - Elite Airport Parking, LLC.
01.2018 - 01.2023
Area Manager of Operations - Park N Fly Inc.
09.2009 - 01.2018
General Manager - iFloor Inc
06.2005 - 10.2009
University of Phoenix - Master of Business Administration, Business Administration And Management
University of Phoenix - Bachelor of Science, Business Management
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