Elijah Stokes
Raleigh,NC
Summary
Well-organized front office manager possessing strong leadership and planning abilities developed several-year career. Motivated to improve operations and control costs to foster operational success. Drive substantial productivity improvements through strategic approaches to day-to-day needs and project requirements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Car Sales Executive
Sir Walter Chevrolet
Raleigh, NC
06/26/20 - Current
- Assisted with inventory control procedures including stocking vehicles.
- Attended training seminars and workshops related to automotive sales techniques.
- Ensured compliance with all local laws regarding car sales activities.
- Negotiated with customers on price, financing and trade-ins.
- Performed administrative tasks such as filing documents, answering phones.
- Analyzed competitor's prices, promotions, incentives and other offerings.
- Maintained accurate records of all sales transactions and paperwork.
- Demonstrated strong knowledge of cars, features and benefits to customers.
- Utilized online resources to stay current on new models, pricing, promotions.
- Developed and implemented sales strategies to increase customer base.
- Developed relationships with potential buyers through networking events.
Front Office Manager/Lead Key Holder
Marriott City Center
Raleigh, NC
01.2018 - 05.2020
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Ensured compliance with safety regulations and company policies.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
Front Desk Agent
The Umstead Hotel
05.2017 - 01.2018
- Processed payments accurately and efficiently.
- Managed cash drawer responsibly throughout shift.
- Verified accuracy of room rates and other charges during check-in process.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Assisted with check-in and check-out procedures for guests.
- Resolved customer complaints promptly and courteously.
- Answered phones, responded to inquiries, and took messages.
- Provided excellent customer service while upholding company policies.
Education
Some College (No Degree) - Business Accounting
Wake Technical Community College
Raleigh, NCHigh School Diploma -
Cary High School
Cary, NCSkills
- Market Trend Analysis
- Proficient in Fosse
- Oral and writing communication
- Issue handling
- Relationship Building
- Staff Training and Development
- Expense Reporting
- Operations Management
- Training and coaching
Accomplishments
- Leadership and Marketing excellence ring
- Mark of excellence reward winner
Certification
- Dealer License
Languages
English
Professional
References
References available upon request.
Timeline
Front Office Manager/Lead Key Holder
Marriott City Center
01.2018 - 05.2020
Front Desk Agent
The Umstead Hotel
05.2017 - 01.2018
Car Sales Executive
Sir Walter Chevrolet
06/26/20 - Current
Some College (No Degree) - Business Accounting
Wake Technical Community College
High School Diploma -
Cary High School
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