Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elijah Stone

Rosharon

Summary

Reliable Shift Leader with 2.5 years in costumer service. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

3
3
years of professional experience

Work History

Shift Leader

Boiling Dragon
09.2023 - 09.2025
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Cultivated warm relationships with regular customers.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Team Member

Burger King
05.2022 - 11.2022
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong cooperative relationships with coworkers and managers.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Operated register to process payments and collect cash payment for order totals.
  • Learned all required tasks quickly to maximize performance.

Education

High School Diploma -

Manvel High School
Manvel, TX

Skills

  • Conflict resolution skills
  • Equitable decision-making
  • Implementation of safety procedures
  • Team leadership

Timeline

Shift Leader

Boiling Dragon
09.2023 - 09.2025

Team Member

Burger King
05.2022 - 11.2022

High School Diploma -

Manvel High School

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