Summary
Overview
Work History
Education
Skills
Timeline
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Elijah Strong

Buda,TX

Summary

Customer service professional committed to delivering outstanding support. Skilled in resolving complex customer issues and fostering positive client relationships. Reliable team player with focus on collaboration and adaptability, ensuring consistent results and high satisfaction rates.

Overview

3
3
years of professional experience

Work History

Customer Service Advocate

Target
06.2021 - Current
  • Demonstrated a service culture that prioritizes the guest service experience by delivering the service standard, including creating a welcoming experience, engaging with guests, and being knowledgeable about store offerings
  • Managed high call volumes while maintaining quality service standards and positive customer interactions.
  • Promoted and sold various benefits, offerings, and services, such as the Target Circle Card, and assisted guests with the application process
  • Resolved guest concerns and de-escalated negative situations in compliance with Target's policies and procedures
  • Supported additional guest services like order pick up and drive-up, ensuring compliance with all relevant laws.

Production Associate

Tesla
11.2023 - 05.2024
  • Accurately executed day-to-day operations at an exceptional rate to ensure production expectations were met and exceeded
  • Assisted incoming production associates by utilizing alternate methods, to minimize cycle times and meet production goals
  • Maintained a clean work environment by keeping use of all safely guidelines and procedures
  • Performed orderly functions both individually and collaboratively with a team
  • Troubleshot machinery issues, minimizing downtime by quickly diagnosing problems and performing necessary repairs.
  • Inspected final products to assess compliance with quality standards and established tolerances.

Education

High School Diploma -

Live Oak Academy
Buda, TX
06-2023

Skills

  • Call center experience
  • Data entry
  • Administrative support
  • Data collection
  • Order fulfillment
  • Problem-solving
  • High-energy attitude
  • Customer service
  • Research
  • Efficient multitasking
  • Production support
  • Computer skills

Timeline

Production Associate

Tesla
11.2023 - 05.2024

Customer Service Advocate

Target
06.2021 - Current

High School Diploma -

Live Oak Academy

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Elijah Strong