Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elijah Thompson

Orange Park,FL

Summary

Proven Customer Service Representative at Circle K, adept in conflict resolution and critical thinking, significantly enhanced customer loyalty and satisfaction. Skilled in de-escalation techniques and customer education, efficiently resolving complex issues, leading to repeat business and high-quality service delivery. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Circle K
11.2021 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.


Customer Service Representative

Circle K
03.2020 - 04.2021
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provide payment option setup assistance.
  • Set up and activated customer accounts to maintain QA satisfaction levels.

Education

High School Diploma -

Orange Park High School
Orange Park, FL
05.2020

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Conflict Resolution
  • Money handling abilities
  • De-Escalation Techniques
  • Problem Resolution
  • Client Relations
  • Product Knowledge
  • Customer Education

Timeline

Customer Service Representative

Circle K
11.2021 - 08.2024

Customer Service Representative

Circle K
03.2020 - 04.2021

High School Diploma -

Orange Park High School
Elijah Thompson