Elijah Tinoco

• Youngest Customer Experience Manager in training at Michaels, recognized for leadership at age 17
• Spearheaded customer experience initiatives, resulting in a 20% increase in customer satisfaction and 15% boost in loyalty program sign-ups.
• Analyzed customer feedback to identify key improvement areas, streamlining operations and improving service delivery efficiency by 30%.
• Led and mentored a customer service team of 10+ employees, achieving a 100% compliance rate with company service standards and protocols.
• Reduced escalated customer complaints by 100%, resolving all issues through proactive communication and prompt resolution strategies.
• Drove store credit card sign-ups, improving monthly sign-ups by 25% within the first month.

• Built lasting relationships with customers, leading to a 10% increase in repeat business and driving overall sales through exceptional service.
• Played a key role in visual merchandising, contributing to a 5% increase in foot traffic and 15% overall sales growth.
• Consistently exceeded monthly sales targets by 11% and maintained a clean, organized shopping environment, earning recognition for top performance in store recovery.
• Recognized for maintaining 100% compliance with company merchandising standards, ensuring an engaging and accessible shopping experience for all customers.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

• Delivered exceptional customer service, resolving inquiries and complaints with 99% accuracy, leading to a 10% improvement in overall customer satisfaction without a superior.
• Recognized as a top performer in customer satisfaction surveys, consistently achieving ratings in the top 5% of the store.
• Managed returns and exchanges with 95% efficiency, while maintaining accurate inventory records, ensuring smooth store operations.
• Played a key role in truck unloading and stocking, increasing process speed by 2%, contributing to quicker replenishment of shelves and reducing product shortages on the floor.
• Answered customer telephone calls promptly to avoid on-hold wait times.

Currently enrolled in early college studying science at Dallas College Mountain View.