Elijah Urbizu
Kyle,Tx
Summary
Employee and Customer-oriented Manager with years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Acting General Manger
Williams-Sonoma, Inc.
02.2024 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Operations Manager
Williams-Sonoma Inc.
12.2019 - Current
- Established positive and effective communication among staff and organized leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unsafe practices within work establishment.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels as well as efficiency.
- Implemented new practices to ensure safety of employees by providing them with better PPE, such as shade, and water during summer.
- Analyzed Profit and Loss EOM sheets to highlight and improve areas of opportunity.
- Increased revenue from 3.2 million to 5.2 million in a year, by doubling amount of shipments each week resulting in 124% increase of revenue YTD.
- By implementing new practices, the store revenue increased from 5.2 million to 6.1 million with a 14% comp to LY. #1 in district as of fiscal year 2022.
Acting General Manager
Williams-Sonoma Inc,
05.2021 - 07.2021
- Managed budget implementations, employee reviews, training, orientation and onboarding.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Organized budgets, oversaw P&Ls and achieved margin targets of 36% consistently to stay on track with growth plans.
- Incentivized modern employee recognition program which boosted productivity and improved morale.
- Hired 10 new employees by creating ads on indeed to increase coverage - leading to increased productivity and better customer service.
Visuals Manager
Williams-Sonoma, Inc.
02.2019 - 12.2019
- Using SMIR reports to analyze reports that identify and track sales activities and customer trends.
- Coordinated with Operations manager and stock team to process and fill shelves with product that was running low on sales floor.
- Increased visual impact and sales 38% through optimal arrangement of floor sets, fixtures, walls, tables and Instagram.
- Utilized Instagram to increase traffic within store by 45%, in order to increase sales by 17%
- Created schedules based of productivity of employees, strategizing around payroll, budgets and forecast for month.
Holiday Coordinator
Williams-Sonoma, Inc.
10.2018 - 02.2019
- Gathered and organized materials to support operations, while assisting customers and management on sales floor.
- Key holder position, opened store getting metrics and goals o ready for associates. Also closed store, recording all data into nightly reads and effectively communicating EOD recap for management.
- Coached employees through day-to-day work and complex problems. Ensuring that they get on-spot training and employee development.
- Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities. By setting management meetings weekly to keep clear communication and any adjustments needed to be made.
- Aided colleagues, managers and customers through communication and assistance.
- Stepped in to aid and provide assistance to management team during peak Holiday season increasing sales by 15%.
- Saved $2500 in waste cost by implementing cost-saving initiatives that addressed long-standing problems
Shipper Receiver
Williams-Sonoma, Inc.
10.2017 - 10.2018
- Kept work areas clean, safe and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment to increase productivity.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Compared shipping orders and invoices against contents received to verify 100% accuracy.
- Unloaded pallets and deliveries and organized products in warehouse.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Stock Associate
Williams-Sonoma, Inc.
07.2016 - 10.2017
- Stocked merchandise, using efficient systems to ensure 18 boxes an hour were met by each employee.
- Readied items for sales floor stocking by affixing tags and setting items on floor for complete use of real estate.
- Established effective team member communication increasing workflow to hit our stretch goals of 25 boxes an hour.
- Unloaded trailers using dollies and pallet jacks to meet demands of business.
- Preformed world class customer service by wrapping and loading up all furniture that was purchased by customers.
- Constantly improvising in order to maintain organization and safety in stock room.
Education
High School Diploma -
Austin Community College
Austin, TXSkills
- Staff Training
- Performance Monitoring and Evaluation
- Onboarding and Orientation
- Budget Development and Management
- Program Optimization
- Management Training
- Policy Development and Enforcement
- Logistics Oversight
- Team Leadership
- Workflow Optimization
- Cultural Awareness
- Recruiting and Hiring
CTS Winner
CTS (Catch the Spirit Award) is a prestigious award given monthly to associates or management, who show world class leadership to the company.
- Received a total of 10 CTS winner nominations over the course of 6 years.
District CTS Winner
District CTS winner is a step above the CTS winner, in which 1 employee out of the district gets voted on by the other GM's for exceptional and distinguished leadership displayed by the employee - who embodies the 7 principle rules of Howard Lester.
- One District CTS winner in December of 2021.
Howard Lester Award of Excellence
Howard Lester Award of Excellence is the most prestigious award the company offers. It was created to recognize those associates who demonstrate the values that Howard believed to be fundamental to the success of our company, including vision, integrity, and leadership.
- Received one Howard lester Award of Excellence was awarded to me in march of 2021.
- Nominated again in November of 2022.
Timeline
Acting General Manger
Williams-Sonoma, Inc.
02.2024 - Current
Acting General Manager
Williams-Sonoma Inc,
05.2021 - 07.2021
Operations Manager
Williams-Sonoma Inc.
12.2019 - Current
Visuals Manager
Williams-Sonoma, Inc.
02.2019 - 12.2019
Holiday Coordinator
Williams-Sonoma, Inc.
10.2018 - 02.2019
Shipper Receiver
Williams-Sonoma, Inc.
10.2017 - 10.2018
Stock Associate
Williams-Sonoma, Inc.
07.2016 - 10.2017
High School Diploma -
Austin Community College
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