Elijah Vaughn
Deptford,NJ
Summary
Dedicated to satisfying customer needs with high-quality automotive support. Proficient in changing oil and filters, as well as maintaining additional systems such as tires.
Overview
13
13
years of professional experience
Work History
Shift Leader
Chick Fil A Deptford Mall
05.2022 - Current
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Trained new employees and delegated daily tasks and responsibilities.
Shift Leader
Chick Fil A Waterford Lakes
08.2020 - 04.2022
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Oil Change Technician
Pitts Automotive
- Improved customer satisfaction by providing efficient and thorough oil changes in a timely manner.
- Reduced wait times for customers by streamlining the oil change process and working effectively with team members.
- Increased overall shop productivity by maintaining a clean and organized work environment.
- Ensured optimal vehicle performance for clients with meticulous attention to detail during routine maintenance tasks.
Team Member
Chick Fil A Waterford Lakes
12.2010 - 06.2014
- Enhanced customer satisfaction by providing efficient and friendly service during food preparation and order delivery.
- Maintained a clean and sanitary work environment by adhering to strict health and safety guidelines, ensuring a safe dining experience for all customers.
- Contributed to the achievement of sales targets through upselling techniques and suggestive selling of menu items.
- Prepared high-quality food items consistently by following standardized recipes and presentation guidelines.
- Participated in routine equipment maintenance activities, ensuring optimal performance and reduced downtime due to malfunctions or breakdowns.
Education
Bachelor of Arts - Criminal Justice
Point University
Atlanta, GA05.2024
Associate of Arts - Criminal Justice
Seminole State College of Florida
Sanford, FL12.2021
Criminal Justice
The University of Alabama
Tuscaloosa, AL06.2019
Shelton State Community College
Tuscaloosa, AL08.2016
East River High School
Orlando, FL06.2014
Skills
- Fluid Checks
- Technical Manuals
- Oil Changes
- Customer Relations
- Documentation Skills
- Vehicle inspection
- Windshield wiper replacement
- Filter replacement
- Safety Checks
Timeline
Shift Leader
Chick Fil A Deptford Mall
05.2022 - Current
Shift Leader
Chick Fil A Waterford Lakes
08.2020 - 04.2022
Team Member
Chick Fil A Waterford Lakes
12.2010 - 06.2014
Oil Change Technician
Pitts Automotive
Bachelor of Arts - Criminal Justice
Point University
Associate of Arts - Criminal Justice
Seminole State College of Florida
Criminal Justice
The University of Alabama
Shelton State Community College
East River High School
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