Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Elijah Villaroz

Honolulu,HI

Summary

A committed professional provides excellent customer service and works to carry out events to highest of standards. Knowledgeable and experienced in budgeting, vendor management and event promotion and marketing. Adept at problem-solving.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lounge Attendant

Sodexo USA & United Airlines
08.2023 - Current
  • Completed daily side work and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Promoted business loyalty by fostering positive customer relationships.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Advised customers about special offerings and menu items to help drive sales.
  • Cross-trained to handle different restaurant roles, including kitchen and to-go stations.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.

Bartender

Sodexo USA & United Airlines
03.2024 - Current
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
  • Kept bar presentable and well-stocked to meet customer needs.

Site Coordinator

YMCA Of Honolulu Nu'uanu
10.2022 - 05.2023
  • Promoted to this Position in October 2022
  • Scheduled staff and volunteers to cover all necessary duties during planned events.
  • Supervised crew of over 3 employees.
  • Developed curriculum and lesson plans to achieve the objectives of each course.
  • Directed day-to-day operations of the education program and supervised support staff to delegate assignments and evaluate performance.
  • Developed partnerships with parents, businesses, and organizations to build awareness, increase support, and share resources.
  • Conferred and resolved education-related issues and problems with students, parents and school officials.
  • Maintained program files, records, databases and websites to gather research and prepare and submit Accidents and Behavior reports.
  • Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.

Youth Leader

YMCA Of Honolulu, Nu'uanu
11.2021 - 05.2023
    • Engaged youth by following, implementing and assisting in creating lesson plans.
    • Maintained good relationships with parents through regular communication and active participation in planned activities.
    • Implemented group activity plan according to state licensing and organization guidelines.
    • Modeled appropriate interactions with youth individually and in groups by encouraging involvement in activities.
    • Educated young people about strategies for driving discussions and promoting social changes.

Customer Service Representative

Mills Uniform Company
07.2018 - 08.2019
  • Summer Job.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered a constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.

Education

High school diploma -

President Theodore Roosevelt High School
Honolulu, HI
05.2020

Skills

  • Staff Scheduling
  • Staff Training
  • Program Oversight
  • Public Safety and Security
  • Team Leadership and Motivation
  • Mentoring
  • Creativity and Adaptability
  • Compassionate Care
  • Youth Engagement
  • Administrative Leadership
  • Positive Reinforcement Methods
  • Speaking Clearly

Certification

  • Bartender Training - 2024.03

Timeline

Bartender

Sodexo USA & United Airlines
03.2024 - Current

Lounge Attendant

Sodexo USA & United Airlines
08.2023 - Current

Site Coordinator

YMCA Of Honolulu Nu'uanu
10.2022 - 05.2023

Youth Leader

YMCA Of Honolulu, Nu'uanu
11.2021 - 05.2023

Customer Service Representative

Mills Uniform Company
07.2018 - 08.2019

High school diploma -

President Theodore Roosevelt High School

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Elijah Villaroz