Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Elijah Washington

San Antonio,Texas

Summary

Friendly and efficient professionals devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Overview

2
2
years of professional experience

Work History

H-Vac Tech Assistant/Customer Service Representative

Frostbite AC and Heating
San Antonio, Texas
05.2022 - 07.2024
  • Operated point-of-sale systems accurately and efficiently to process customer orders quickly.
  • Maintained cleanliness of work area throughout shift including sweeping floors and dusting shelves.
  • Performed inventory counts to ensure accuracy of stock levels on hand.
  • Managed incoming calls from customers seeking assistance with their orders or other services.
  • Replenished supplies such as paper towels, toiletries, cleaning supplies when needed.
  • Worked closely with supervisors to ensure that tasks were completed according to company standards.
  • Processed payments via cash, check, or credit card transactions.
  • Followed proper cash handling procedures while completing transactions.
  • Assisted customers with purchases, returns, and exchanges of merchandise.
  • Assisted customers over the phone with placing orders and answering questions about product availability or pricing information.
  • Resolved customer concerns with friendly and knowledgeable service.

Sales Associate

The North Face Inc.
Grapevine, Texas
12.2022 - 03.2023
  • Performed cashier duties such as accepting payments, issuing receipts, and counting money back.
  • Attended weekly team meetings to review performance goals and objectives.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Handled customer complaints in a professional manner.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Maintained cleanliness of the store environment, including floors, windows, and displays.
  • Developed promotional strategies to increase sales volume.
  • Upsell additional items based on customer interests and needs.

Education

High School Diploma -

Sonia Sotomayor High School
San Antonio, TX
06-2024

Skills

  • Membership renewals
  • System updates
  • Account Management
  • Service Recommendations
  • Payment Acceptance
  • Customer Relationship Management
  • Customer Support
  • Database Management
  • Organization
  • Schedule Management
  • Store Cleaning
  • Merchandise Display
  • Product Merchandising
  • Inventory Tracking
  • Conflict resolution techniques
  • Effective communication abilities
  • Customer Assistance
  • Complex Problem-Solving

Affiliations

  • AAU Competitive Basketball

Accomplishments

  • I graduated High School with honors
  • 50+ volunteer hours (SA Zulu Association)
  • Starting my Freshman year of College

Languages

English
Professional

References

References available upon request.

Timeline

Sales Associate

The North Face Inc.
12.2022 - 03.2023

H-Vac Tech Assistant/Customer Service Representative

Frostbite AC and Heating
05.2022 - 07.2024

High School Diploma -

Sonia Sotomayor High School

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Elijah Washington