Elijah Wright
Worcester,Ma
Summary
Dedicated and detail-oriented team player with a collaborative approach to patient care and skill development. Results-oriented advocate with personalized care program planning and execution—detailed and process-oriented instructional designer with over ten years of experience building tailored programs for diverse individuals and organizations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Behavior Analyst
ABS Behavioral Health
08.2014 - Current
- Provide 1:1 support to youth that is individualized based on need and level of functioning
- Collaborate with school educators to develop behavioral interventions for students with disabilities
- Understand the behavioral characteristics typically associated with autism spectrum disorder
- Communicate (written and verbal) effectively with parents and other professionals
- Collaborate with other community-based providers and resources
- Participated in classroom meetings, staff meetings, day treatment meetings, meetings for developing behavior intervention plans, and in-service training sessions as scheduled.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Developed treatment plans to help clients build self-confidence and resilience.
- Assisted clients in exploring feelings and understanding behaviors.
- Supervised meetings with family members to help create support system for clients.
- Listened to clients' concerns and provided encouragement and support.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Mental Health Associate
Umass Memorial University Hospital
08.2015 - 08.2018
- Maintain patient safety by using de-escalating and calming tools
- Assist in medical emergencies as directed by R.N
- Provide clear, timely communication to R.N
- Document daily progress notes and group notes
- Assist the R.N
- In other medical and psychiatric interventions as directed
- Provide personal care as appropriate, working to optimize the patient's independent functioning in daily routines.
- Communicated effectively, both orally and in writing, with patients from diverse backgrounds.
- Strategized with clinical team to prevent inmate diversion, abuse and recidivism.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
Crisis Support Worker
Community Health Link
10.2014 - 09.2015
- Conduct mobile, onsite crisis assessment and crisis interventions
- Coordinate follow up services with family and community providers
- Provide support and guidance to youth and families in crisis
- Documenting confidential evaluations efficiently and in a timely manner
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Promoted community integration by providing extensive physical, emotional and social support.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Utilized evidence-based practices to provide effective interventions for clients.
Senior Sales Rep
Verizon Wireless
07.2012 - 08.2014
- Provided customer service; developed strong relationships with customers that encouraged customer retention
- Managed and supervised lower level Sales Representatives
- Assisted customers with problem solving and troubleshooting
- Provided new product education to customers purchasing new devices
- Offered high degree of scheduling flexibility and was available to management as needed to fill in scheduling gaps
- Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
- Increased customer satisfaction ratings by successfully resolving challenges.
- Overcame various obstacles and closed sales on tough deals using strong negotiation and persuasion skills.
- Developed exceptional interpersonal, speaking and listening skills from talking with both customers and upper management.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Identified customer needs by asking appropriate, open-ended questions.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Expanded new business and developed effective sales and marketing campaigns.
Assistant Manager
Enterprise Rent-A-Car
06.2006 - 07.2011
- Provided positive customer service; answered the phone, greeted costumers, placed rental orders
- Managed the relationship with new and existing vendor contracts
- Effectively resolving all customer service issues
- Prepared rental and return documents accurately and completely
- Reviewed rental parameters with customers to ensure complete understanding of rates and service charges
- Offered all customers assistance with directions, maps, local area information and service information
- Offered all optional products to meet customer wants and needs
- Used company approved sales and service techniques when determining customer needs
- Respond to retrieval requests from various departments including in the corporate office
- Managed and entered payroll for the branch
- Ensure proper staffing to maximize the effectiveness of the business function
- Conduct annual performance appraisals for direct reports, recommend salary increases, provides individual feedback to improve performance and initiate corrective action in response to personnel problems
- Direct the training of new employees to perform their duties in a manner consistent with company standards
- Maintained account files using a sales software tracking system
- Utilized sales databases to measure weekly or monthly sales activity, inspection points, tracking success/leads/failures and communicated significant account activity with other applicable functions in the organization.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
Behavioral Specialist
LUK Crisis Center Inc
10.2008 - 03.2010
- Assisted youth in behavioral and emotional crises
- Participated in multi-disciplinary team planning to assist clients in maintaining behavioral safety
- Bolstered skill base in understanding autism spectrum disorders and their co-occurring disorders
- Engaged in effective communication with parents and school staff.
- Promoted safe and therapeutic patient care through consultation and supervision, communication and interactions.
- Counseled and facilitated therapeutic groups in accordance with patient's recovery plan objectives and needs.
- Conducted and interacted with clients in both individual and group counseling settings.
- Provided individualized care and treatment consistent with age and developmental needs of each patient.
- Delivered crisis intervention and assisted families in understanding complexities of mental illness.
Behavioral Specialist
Evergreen Center
09.2003 - 09.2005
- Part of the team that supports the youth and their family and connects them with community support
- Provided support and guidance to youth and families experiencing crisis
- Assisted in the development of a risk management/safety plan
- Active participant in the multi-disciplinary team meetings and case discussions
- Worked with kids with disabilities and behavior issues to further develop basic living skills.
- Promoted safe and therapeutic patient care through consultation and supervision, communication and interactions.
- Counseled and facilitated therapeutic groups in accordance with patient's recovery plan objectives and needs.
- Conducted and interacted with clients in both individual and group counseling settings.
- Provided individualized care and treatment consistent with age and developmental needs of each patient.
- Delivered crisis intervention and assisted families in understanding complexities of mental illness.
- Utilized positive reinforcement to maximize desired behavior and educational outcomes.
- Crafted Behavioral Intervention Plans for individual students.
Education
Doctor of Psychology - Leadership Psychology, Neuroscience
William James College
Newton, Ma.12.2025
Eds Applied Behavior Analysis - Applied Behavior Analysis
Bay Path University
Longmeadow, MA05.2022
Bachelor of Science - Business Management
Atlantic Union College
S. Lancaster, MA05.2006
Skills
- Critical Thinking
- Data Analysis
- Time Management
- Complex Problem-Solving
- Excellent Customer Service Skills
- Mental Health Support
- Behavioral Intervention Plans (BIP)
- Maintaining Safety Standards
- Restraint Techniques
- Progress Monitoring
- Autism and Spectrum Disorders
- Observations and Assessments
Timeline
Mental Health Associate
Umass Memorial University Hospital
08.2015 - 08.2018
Crisis Support Worker
Community Health Link
10.2014 - 09.2015
Behavior Analyst
ABS Behavioral Health
08.2014 - Current
Senior Sales Rep
Verizon Wireless
07.2012 - 08.2014
Behavioral Specialist
LUK Crisis Center Inc
10.2008 - 03.2010
Assistant Manager
Enterprise Rent-A-Car
06.2006 - 07.2011
Behavioral Specialist
Evergreen Center
09.2003 - 09.2005
Doctor of Psychology - Leadership Psychology, Neuroscience
William James College
Eds Applied Behavior Analysis - Applied Behavior Analysis
Bay Path University
Bachelor of Science - Business Management
Atlantic Union College
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