Elijah Wright
Worcester,Ma
Summary
Dedicated and detail-oriented team player with a collaborative approach to patient care and skill development. Results-oriented advocate with personalized care program planning and execution—detailed and process-oriented instructional designer with over ten years of experience building tailored programs for diverse individuals and organizations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Behavior Analyst
ABS Behavioral Health
Worcester, MA, Framingham, MA
08.2014 - Current
- Provide 1:1 support to youth that is individualized based on need and level of functioning
- Collaborate with school educators to develop behavioral interventions for students with disabilities
- Understand the behavioral characteristics typically associated with autism spectrum disorder
- Communicate (written and verbal) effectively with parents and other professionals
- Collaborate with other community-based providers and resources
- Participated in classroom meetings, staff meetings, day treatment meetings, meetings for developing behavior intervention plans, and in-service training sessions as scheduled.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Developed treatment plans to help clients build self-confidence and resilience.
- Assisted clients in exploring feelings and understanding behaviors.
- Supervised meetings with family members to help create support system for clients.
- Listened to clients' concerns and provided encouragement and support.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Mental Health Associate
Umass Memorial University Hospital
08.2015 - 08.2018
- Maintain patient safety by using de-escalating and calming tools
- Assist in medical emergencies as directed by R.N
- Provide clear, timely communication to R.N
- Document daily progress notes and group notes
- Assist the R.N
- In other medical and psychiatric interventions as directed
- Provide personal care as appropriate, working to optimize the patient's independent functioning in daily routines.
- Communicated effectively, both orally and in writing, with patients from diverse backgrounds.
- Strategized with clinical team to prevent inmate diversion, abuse and recidivism.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
Crisis Support Worker
Community Health Link
Worcester, MA
10.2014 - 09.2015
- Conduct mobile, onsite crisis assessment and crisis interventions
- Coordinate follow up services with family and community providers
- Provide support and guidance to youth and families in crisis
- Documenting confidential evaluations efficiently and in a timely manner
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Promoted community integration by providing extensive physical, emotional and social support.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Utilized evidence-based practices to provide effective interventions for clients.
Senior Sales Rep
Verizon Wireless
Shrewsbury, MA
07.2012 - 08.2014
- Provided customer service; developed strong relationships with customers that encouraged customer retention
- Managed and supervised lower level Sales Representatives
- Assisted customers with problem solving and troubleshooting
- Provided new product education to customers purchasing new devices
- Offered high degree of scheduling flexibility and was available to management as needed to fill in scheduling gaps
- Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
- Increased customer satisfaction ratings by successfully resolving challenges.
- Overcame various obstacles and closed sales on tough deals using strong negotiation and persuasion skills.
- Developed exceptional interpersonal, speaking and listening skills from talking with both customers and upper management.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Identified customer needs by asking appropriate, open-ended questions.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Expanded new business and developed effective sales and marketing campaigns.
Assistant Manager
Enterprise Rent-A-Car
Worcester, MA
06.2006 - 07.2011
- Provided positive customer service; answered the phone, greeted costumers, placed rental orders
- Managed the relationship with new and existing vendor contracts
- Effectively resolving all customer service issues
- Prepared rental and return documents accurately and completely
- Reviewed rental parameters with customers to ensure complete understanding of rates and service charges
- Offered all customers assistance with directions, maps, local area information and service information
- Offered all optional products to meet customer wants and needs
- Used company approved sales and service techniques when determining customer needs
- Respond to retrieval requests from various departments including in the corporate office
- Managed and entered payroll for the branch
- Ensure proper staffing to maximize the effectiveness of the business function
- Conduct annual performance appraisals for direct reports, recommend salary increases, provides individual feedback to improve performance and initiate corrective action in response to personnel problems
- Direct the training of new employees to perform their duties in a manner consistent with company standards
- Maintained account files using a sales software tracking system
- Utilized sales databases to measure weekly or monthly sales activity, inspection points, tracking success/leads/failures and communicated significant account activity with other applicable functions in the organization.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
Behavioral Specialist
LUK Crisis Center Inc
Worcester, MA
10.2008 - 03.2010
- Assisted youth in behavioral and emotional crises
- Participated in multi-disciplinary team planning to assist clients in maintaining behavioral safety
- Bolstered skill base in understanding autism spectrum disorders and their co-occurring disorders
- Engaged in effective communication with parents and school staff.
- Promoted safe and therapeutic patient care through consultation and supervision, communication and interactions.
- Counseled and facilitated therapeutic groups in accordance with patient's recovery plan objectives and needs.
- Conducted and interacted with clients in both individual and group counseling settings.
- Provided individualized care and treatment consistent with age and developmental needs of each patient.
- Delivered crisis intervention and assisted families in understanding complexities of mental illness.
Behavioral Specialist
Evergreen Center
Milford, MA
09.2003 - 09.2005
- Part of the team that supports the youth and their family and connects them with community support
- Provided support and guidance to youth and families experiencing crisis
- Assisted in the development of a risk management/safety plan
- Active participant in the multi-disciplinary team meetings and case discussions
- Worked with kids with disabilities and behavior issues to further develop basic living skills.
- Promoted safe and therapeutic patient care through consultation and supervision, communication and interactions.
- Counseled and facilitated therapeutic groups in accordance with patient's recovery plan objectives and needs.
- Conducted and interacted with clients in both individual and group counseling settings.
- Provided individualized care and treatment consistent with age and developmental needs of each patient.
- Delivered crisis intervention and assisted families in understanding complexities of mental illness.
- Utilized positive reinforcement to maximize desired behavior and educational outcomes.
- Crafted Behavioral Intervention Plans for individual students.
Education
Doctor of Psychology - Leadership Psychology, Neuroscience
William James College
Newton, Ma.12.2025
Eds Applied Behavior Analysis - Applied Behavior Analysis
Bay Path University
Longmeadow, MA05.2022
Bachelor of Science - Business Management
Atlantic Union College
S. Lancaster, MA05.2006
Skills
- Critical Thinking
- Data Analysis
- Time Management
- Complex Problem-Solving
- Excellent Customer Service Skills
- Mental Health Support
- Behavioral Intervention Plans (BIP)
- Maintaining Safety Standards
- Restraint Techniques
- Progress Monitoring
- Autism and Spectrum Disorders
- Observations and Assessments
Timeline
Mental Health Associate
Umass Memorial University Hospital
08.2015 - 08.2018
Crisis Support Worker
Community Health Link
10.2014 - 09.2015
Behavior Analyst
ABS Behavioral Health
08.2014 - Current
Senior Sales Rep
Verizon Wireless
07.2012 - 08.2014
Behavioral Specialist
LUK Crisis Center Inc
10.2008 - 03.2010
Assistant Manager
Enterprise Rent-A-Car
06.2006 - 07.2011
Behavioral Specialist
Evergreen Center
09.2003 - 09.2005
Doctor of Psychology - Leadership Psychology, Neuroscience
William James College
Eds Applied Behavior Analysis - Applied Behavior Analysis
Bay Path University
Bachelor of Science - Business Management
Atlantic Union College