Elijah Wright
Belton,MO
Summary
Account management and operations leader with 5+ years’ experience driving revenue growth, building strategic client relationships, and leading teams in high-pressure environments. Proven track record of exceeding sales goals, negotiating customer solutions, and aligning business strategies with client needs. Recognized for leadership, account development, and consistently improving profitability.
Overview
8
8
years of professional experience
Work History
Branch Manager
The Hertz Corporation
10.2021 - Current
- Managed sales, operations, and account growth for a high-volume branch, exceeding revenue and profitability targets.
- Negotiated with business and retail clients to align protection products and rental solutions with customer needs.
- Conducted regular account reviews, pipeline tracking, and business analysis to identify revenue opportunities.
- Built and maintained relationships with key accounts, serving as the primary contact for escalations and contract discussions.
- Recruited, trained, and coached staff on sales strategies, improving branch conversion rates and customer satisfaction.
- Earned Top Sales Awards (6 consecutive months) and First Place Branch Awards for revenue and client satisfaction
Owner/Operator
The Wright Management Group
09.2019 - Current
- Founded and managed multiple businesses, including transportation, vehicle detailing, and media/marketing services.
- Managed daily operations and logistics for service delivery.
- Built client base through strategic partnerships, customized solutions, and service excellence.
- Developed and executed business plans focused on account retention, financial growth, and customer loyalty.
- Coordinated client communications to ensure satisfaction and clarity.
Branch Manager Trainee
The Hertz Corporation
07.2021 - 10.2021
- Supported branch sales and account growth by identifying customer needs and tailoring protection solutions.
- Collaborated with leadership to strengthen operational performance and account profitability.
- Trained on full-cycle branch operations, customer engagement, and strategic sales approaches.
Hospitality Roles
Marriott & Westin Hotels
06.2017 - 05.2021
- Strengthened leadership and operational management skills through high-volume guest services and auditing.
- Consistently delivered excellent customer experiences while supporting business efficiency and revenue goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Arts - Mass Communications & Public Relations
Grand Canyon University
Phoenix, AZ04.2023
High School Diploma -
Grandview Senior High School
Grandview, MO05.2017
Master of Science - Business of Administration
Grand Canyon University
Phoenix ArizonaSkills
- Strategic Account Management
- Revenue & Profitability Growth
- Client Relationship Development
- Contract Negotiation & Objection Handling
- Training & Sales Coaching
- Market & Customer Analysis
- Operations & Business Planning
- Team Leadership & Development
Additional Information
- Denise Cross, the President & CEO of Cornerstones of Care, presented Elijah with the Spirit Award (2018) in recognition of his commitment as a student basketball manager and later as the student assistant coach while attending high school & college and working to achieve his own goals. Elijah served 10 years with Head Coach Willie Hudson from 2012-2022 in both capacities after heart surgery ended his basketball ambitions as a middle school student in 2012. You can learn more about his story at cornerstonesofcare.org.
- First Place Branch Award, June 2022: Elijah and his branch were honored with the first-place award for the month of June. This honor was awarded based on NPS (overall satisfactory scores), ARP (sales & revenue brought in), and conversion.
- Top Sales Award, June 2022: Elijah was honored with the MVP Top Sales Award for his branch on an individual basis. He has since gone on to be honored with this award for six consecutive months, from June 2022 to November 2022.
- First Place Branch Award: February–March 2023: Elijah and Branch were honored with the first-place award for the months of February and March. This honor was awarded based on NPS (overall satisfactory scores), ARP (sales and revenue brought in), and conversion.
Relocation
I am open to relocating to states within close proximity to Kansas City, including Texas, Tennessee, Minnesota, Iowa, Wisconsin, and Illinois. I’m also willing to consider opportunities in other states, depending on the nature of the role and how well it aligns with my qualifications and career goals. Key factors in my decision-making process include competitive salary, long-term job security, and a healthy work-life balance.
References
References available upon request.
Timeline
Branch Manager
The Hertz Corporation
10.2021 - Current
Branch Manager Trainee
The Hertz Corporation
07.2021 - 10.2021
Owner/Operator
The Wright Management Group
09.2019 - Current
Hospitality Roles
Marriott & Westin Hotels
06.2017 - 05.2021
Bachelor of Arts - Mass Communications & Public Relations
Grand Canyon University
High School Diploma -
Grandview Senior High School
Master of Science - Business of Administration
Grand Canyon University
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