Elijah Wright
Gardner,MA
Summary
Dynamic and dedicated professional with extensive experience in customer service and safety monitoring at Kimball Farms. Proven ability to enhance guest relations and optimize operational efficiency. Skilled in equipment operation and mechanical troubleshooting, consistently delivering exceptional experiences while maintaining high standards of cleanliness and safety.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
3
3
years of professional experience
Work History
Ride Attendant/Cashier
Kimball Farms
Westford, MA
04.2024 - 07.2025
- Monitored ride safety protocols to ensure guest compliance and satisfaction.
- Operated ride machinery efficiently while adhering to operational guidelines.
- Assisted in training new attendants on safety procedures and ride operations.
- Conducted regular inspections of rides for maintenance needs and safety checks.
- Managed guest flow to optimize wait times and enhance overall experience.
- Resolved guest inquiries and concerns promptly, promoting positive interactions.
- Collaborated with team members to uphold high standards of service quality across attractions.
- Provided exceptional guest experiences through attentive service and quick response to any issues or concerns.
- Promoted a positive atmosphere throughout the park by engaging with guests, answering questions, and delivering exceptional customer service.
- Assisted guests with special needs by providing appropriate accommodations, making their visit enjoyable and memorable.
- Demonstrated flexibility by working various shifts including weekends, holidays, day shifts, or evening shifts as required by management.
Sales Associate
Wachusett Mountain Ski Area
Westminster, MA
10.2024 - 04.2025
- Assisted customers with product selections and provided tailored recommendations.
- Educated guests on safety protocols and equipment usage for ski activities.
- Resolved customer inquiries and complaints to ensure satisfaction and retention.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maintained inventory levels and organized merchandise displays for optimal visibility.
- Collaborated with team members to enhance customer service standards.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Back of House Team Member
Chick-fil-A
Worcester, MA
09.2022 - 07.2023
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Assisted in food preparation, ensuring adherence to safety and quality standards.
- Operated kitchen machinery, following safety protocols for efficient workflow.
- Collaborated with team members to meet high-volume demands during peak hours.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Executed daily cleaning routines to uphold sanitation guidelines in food handling areas.
Education
No Degree - Psychology
Mount Wachusett Community College
Gardner, MANo Degree - Psychology
Harding University
Searcy, ARHigh School Diploma -
Montachusett Regional Vocational Technical High School
Fitchburg, MA05-2024
Skills
- Customer service
- Mechanical tools
- Safety awareness
- Cleanliness maintenance
- Equipment operation
- Mechanical troubleshooting
- Guest relations
- Safety monitoring
- Emergency preparedness
- Ticket collection
- Age restrictions enforcement
Languages
English
Native or Bilingual
Timeline
Sales Associate
Wachusett Mountain Ski Area
10.2024 - 04.2025
Ride Attendant/Cashier
Kimball Farms
04.2024 - 07.2025
Back of House Team Member
Chick-fil-A
09.2022 - 07.2023
No Degree - Psychology
Mount Wachusett Community College
No Degree - Psychology
Harding University
High School Diploma -
Montachusett Regional Vocational Technical High School