Elijah Wesley Feng
Austin,TX
Summary
Possessing strong interpersonal and communication skills, always maintaining positive and upbeat tone. Capable of driving impactful communication strategies to enhance brand presence.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Home Remodeler
Self Employed
04.2015 - Current
- Served as contractor and subcontractor on 30+ residential and commercial properties performing material handling, purchasing, inventory management, equipment maintenance, sales, make-ready, and rental management
- Worked with landlords, property managers, restaurant owners, HOAs, vendors and day labor
- Performed roof shingle repair, powder coating, new bathroom remodel, metal fence repair, automatic gate installation, welding, water valve copper piping, demolition & home remodel, automotive repair, recessed lighting installation
- Planned and organized construction projects for residential single family homeowners, condo owners, building contractors, rental companies and churches
- Researched products and procured equipment and tools
- Solved all owner issues including heating and cooling, plumbing, and electrical
- Obtained notary license in Texas from March 2018 to 2023
- Started self employment as a 1099 welding subcontractor for Guilde Welding
- Worked up to 12 hours per day to complete week
- Enhanced overall home aesthetics and functionality by executing detailed remodeling plans tailored to each client's vision.
- Optimized material usage through careful planning, reducing overall project costs without compromising quality or aesthetics.
- Reduced project costs, negotiating better rates with suppliers without compromising on quality.
- Fostered positive client relationships through clear and consistent communication throughout project lifecycle.
- Conducted thorough post-project evaluations to ensure complete client satisfaction before closing out contracts.
- Streamlined project scheduling to minimize disruption for homeowners, coordinating effectively with subcontractors.
- Achieved shorter project timelines by streamlining material procurement process, ensuring all necessary items were on-site well ahead of schedule.
- Maintained clean and organized work site, implementing efficient waste management practices to reduce environmental impact.
- Performed skilled plumbing, electrical, and HVAC work as needed for comprehensive home remodeling services.
- Demonstrated exceptional craftsmanship in custom carpentry work, resulting in increased client satisfaction ratings.
- Accelerated project completion, adeptly managing multiple remodeling projects simultaneously without compromising on quality.
- Facilitated smooth communication between clients, subcontractors, suppliers, and internal teams throughout the entire remodeling process.
- Delivered eco-friendly remodeling solutions, incorporating sustainable materials and energy-efficient appliances.
- Reduced material waste by accurately estimating project requirements and closely monitoring inventory levels.
- Ensured safety compliance on all projects, rigorously adhering to building codes and regulations.
- Achieved high customer satisfaction ratings, meticulously addressing all post-completion concerns and adjustments.
- Improved client satisfaction with meticulous attention to detail in custom carpentry and finishing work.
- Boosted property value, completing comprehensive kitchen and bathroom renovations.
- Assisted homeowners with obtaining necessary permits for construction activities, streamlining the approval process.
- Cleaned and maintained tools, equipment and worksites.
- Used variety of hand and power tools to complete tasks.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols while operating machinery and equipment.
- Mixed and poured concrete for variety of projects.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Inspected tools and equipment to maintain safety and efficiency.
- Managed safe and efficient use of tools and equipment on construction sites.
- Installed doors, windows, drywall, siding and other structural components.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
Client Communications Specialist
Rocket Connections
04.2022 - 03.2023
- Company Overview: Fortune 500 Rocket Mortgage client communications platform with 24,000 employees
- Passed criminal background
- Worked full time 40-hour workweek remotely communicating verbal mortgage information to Fortune 500 Rocket Mortgage clients in 50 states while researching client profiles via a 24,000-employee platform
- Handled up to 900 calls per day using a linked monitored telephone system
- De-escalated calls and transferred callers to specialists
- Complied with governmental regulations (FCC)
- Responded to objections
- Met company expectations for call volume, timeliness, effort, feedback, openness, decision-making
- Successfully responded to opt-out requests
- Set appointments
- Explained product types after gathering client data
- Wrote campaign-scripts for voicemails
- Communicated effectively orally and in writing
- Fortune 500 Rocket Mortgage client communications platform with 24,000 employees
- Full Time 40 hours per week
Line Cook
Don Japanese Kitchen
Austin, TX
06.2017 - 12.2017
- Renovated restaurant and worked full time as a line cook
- Trained new line cooks
- Full Time 40 hours per week
Restaurant Manager
Raku Sushi
Austin, TX
01.2017 - 06.2017
- Promoted to restaurant manager within 2 months after starting as an experienced waiter and line cook, resolved staffing issues for owners
- Full Time 40 hours per week
Line Cook
Titayas Thai Cuisine
Austin, TX
05.2016 - 06.2016
- Started line cook duties part time for a Thai restaurant as a full time student
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Checked food temperature regularly to verify proper cooking and safety.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
Customer Service
Southern Beach Hotel
Naha, Okinawa Japan
06.2013 - 08.2013
- Assisted managers by providing customer service to hotel guests
- Full Time 40 hours per week
- Improved store reputation by consistently offering exceptional customer service experiences.
- Gained and maintained department product knowledge to facilitate customer service.
- Provided exceptional customer service, resolving complex issues promptly and professionally.
Education
No Degree - Biochemistry
University of Texas At Austin
Austin 05.2014 - 2016.01
No Degree - Welding
Austin Community College
Austin, TX 05.2013 - 2014.01
High School Diploma -
Eastside Memorial High School
Austin 01.2011 - 06.2013
Skills
- AVAYA one-X
- Microsoft Teams
- SolidWorks
Power tools operation
Problem-solving
- AutoCAD
Goal setting and achievement
Accomplishments
Became a star performer as a Rocket Mortgage Client Communications Specialist within 5 months
Timeline
Client Communications Specialist
Rocket Connections
04.2022 - 03.2023
Line Cook
Don Japanese Kitchen
06.2017 - 12.2017
Restaurant Manager
Raku Sushi
01.2017 - 06.2017
Line Cook
Titayas Thai Cuisine
05.2016 - 06.2016
Home Remodeler
Self Employed
04.2015 - Current
No Degree - Biochemistry
University of Texas At Austin
05.2014 - 2016.01
Customer Service
Southern Beach Hotel
06.2013 - 08.2013
No Degree - Welding
Austin Community College
05.2013 - 2014.01
High School Diploma -
Eastside Memorial High School
01.2011 - 06.2013
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