Elijah Gray

In this role I worked ServiceNow incidents offering technical assistance on software issues. Executed simple Structured Query Language statements, provided Level 1 application support to other lines of businesses, and trained in the image servicing Captiva system. I also trained in GBDT servicing Chase's printing facilities.

Trained in the pods in a shorter amount of time when compared to other specialists, while maintaining on track/strong scorecard statistics. Giving guidance and or walk throughs when ever asked or needed.

I monitor the progress of workers' compensation claims; communicate with Doctors, employers, and other parties to obtain and process necessary HIPAA Protected information.

Ensuring our Doctors have the required medical documentation to perform their examination of the injured worker, From there I work Directly with our doctors, making sure reports are produced in a timely manner in order to be used at Ohio Industrial Commission Hearings.

I started with Chase in November of 2020, That opportunity took my customer service skills to the next level by learning call control, how to de-escalate situations and fixing the problem at hand all while maintaining one hundred percent connect-us and Average Handle Times (AHT) gapping the competition. I was a fraud specialist in the EMM Department (Electronic Money Movement) monitoring incoming and outgoing transactions through multiple applications on a daily basis.

I was employed in the support department at TopGolf Columbus, where I did many things on a day to day basis which included tasks like making sure guests get to their assigned bays without any confusion all the way to floating around and making sure that all food comes out perfect and to the guests satisfaction.

I was involved in receiving, stocking and loading trim carpentry on site supplies, I gained additional customer service experience while working with homeowners on a daily basis. I also honed my skills in listening and setting expectations with customer requests.

Entry level position in food prep while primarily working the store front also performed restocking, supply ordering and minor schedule management. Contributed to new hire decision making and training.