Elijahjuan Golden
Kansas City,MO
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Customer Service Specialist
UMB Bank
01.2017 - 10.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Warehouse Picker
Amazon
03.2014 - 01.2017
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Kept tidy and organized warehouse to comply with cleanliness standards.
Customer Service Representative
H&r Block
11.2009 - 03.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Electrical Engineering -
Lincoln University
Jefferson City, MO06.2010
High School Diploma -
Raytown South High School
Raytown, MO05.2007
Skills
- Special Requests
- Valid Driver's License
- Customer Relations
- Process Optimization
- Customer Service
- Good Communication Skills
Timeline
Customer Service Specialist
UMB Bank
01.2017 - 10.2023
Warehouse Picker
Amazon
03.2014 - 01.2017
Customer Service Representative
H&r Block
11.2009 - 03.2014
Electrical Engineering -
Lincoln University
High School Diploma -
Raytown South High School
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