Vianca Morales
Jersey City,NJ
Summary
Dependable individual with a track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Asistant Supervisor of Security
Beloved Community Charter School
Jersey City , NJ
2022.01 - Current
- Guarded restricted areas to prevent unauthorized entry.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Filed paperwork and submitted reports to upper management.
- Oversaw employee supervision, client satisfaction, contract management and daily work.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Performed yearly evaluations to update annual goals.
T-Mobile Representative
T-Mobile
Jersey City , NJ
2020.03 - 2021.06
- Answered questions and resolved concerns for customer support.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Established relationships with existing customers to promote new product or service opportunities.
- Processed customer orders and collected payment information.
- Monitored operations and reviewed records and metrics to understand company performance.
Lead Concierge
Planned Companies
Jersey City , NJ
2018.09 - 2020.02
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Handled mail and package deliveries, keeping items secure.
- Directed incoming calls and messages to appropriate staff or residents.
- Answered guest questions regarding local area, facilities and amenities.
- Entered work orders for housekeeping, pest control and maintenance issues.
Supervisor Of Security
U.B.S Fiancial Company
Weehawken , NJ
2015.09 - 2018.08
- Supervised property entrances and exits and monitored employee safety.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
- Recorded required data for incident reports and files.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Conducted site reviews and security audits and made recommendations to management based on findings.
Education
Bachelor of Science - Criminal Justice/ Forensic Science
American InterContinental University
Schaumburg, IL2024-12
Associate of Science - Crimanal Justice/Corrections And Case Managment
American InterContinental University
Schaumburg, IL01.2023
High School Diploma -
William L. Dickinson High School
Jersey City, NJ06.2015
Skills
- Interviews and Interrogations
- Investigative Procedures
- Security Team Leadership
- Skilled in Conflict Resolution
- Daily Status Reports
- CCTV Experience
- Fluent in Spanish and English
- Staffing and Scheduling
- Microsoft Office
- Evidence Collection and Preservation
- Security Procedure Implementation
- Staff Leadership
- Contingency Planning
- Access Control
- Fire Response
Languages
Spanish
Native/ Bilingual
Certification
- S.O.R.A
- Serv Safe 2023
Timeline
Asistant Supervisor of Security
Beloved Community Charter School
2022.01 - Current
T-Mobile Representative
T-Mobile
2020.03 - 2021.06
Lead Concierge
Planned Companies
2018.09 - 2020.02
Supervisor Of Security
U.B.S Fiancial Company
2015.09 - 2018.08
Bachelor of Science - Criminal Justice/ Forensic Science
American InterContinental University
Associate of Science - Crimanal Justice/Corrections And Case Managment
American InterContinental University
High School Diploma -
William L. Dickinson High School
- S.O.R.A
- Serv Safe 2023
Similar Profiles
Britney LockettBritney Lockett
Food Service Manager at Beloved Community Charter SchoolFood Service Manager at Beloved Community Charter School
Michael L. JeterMichael L. Jeter
Department Chair of Mathematics at College Achieve Central Charter SchoolDepartment Chair of Mathematics at College Achieve Central Charter School
Harold GarmanHarold Garman
Founder at Gaithersburg Beloved Community InitiativeFounder at Gaithersburg Beloved Community Initiative