Vianca Morales
Jersey City,NJ
Summary
Dependable individual with a track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Asistant Supervisor of Security
Beloved Community Charter School
Jersey City, NJ
01.2022 - Current
- Guarded restricted areas to prevent unauthorized entry.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Filed paperwork and submitted reports to upper management.
- Oversaw employee supervision, client satisfaction, contract management and daily work.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Performed yearly evaluations to update annual goals.
T-Mobile Representative
T-Mobile
Jersey City, NJ
03.2020 - 06.2021
- Answered questions and resolved concerns for customer support.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Established relationships with existing customers to promote new product or service opportunities.
- Processed customer orders and collected payment information.
- Monitored operations and reviewed records and metrics to understand company performance.
Lead Concierge
Planned Companies
Jersey City, NJ
09.2018 - 02.2020
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Handled mail and package deliveries, keeping items secure.
- Directed incoming calls and messages to appropriate staff or residents.
- Answered guest questions regarding local area, facilities and amenities.
- Entered work orders for housekeeping, pest control and maintenance issues.
Supervisor Of Security
U.B.S Fiancial Company
Weehawken, NJ
09.2015 - 08.2018
- Supervised property entrances and exits and monitored employee safety.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
- Recorded required data for incident reports and files.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Conducted site reviews and security audits and made recommendations to management based on findings.
Education
Bachelor of Science - Criminal Justice/ Forensic Science
American InterContinental University
Schaumburg, IL12-2024
Associate of Science - Crimanal Justice/Corrections And Case Managment
American InterContinental University
Schaumburg, IL01.2023
High School Diploma -
William L. Dickinson High School
Jersey City, NJ06.2015
Skills
- Interviews and Interrogations
- Investigative Procedures
- Security Team Leadership
- Skilled in Conflict Resolution
- Daily Status Reports
- CCTV Experience
- Fluent in Spanish and English
- Staffing and Scheduling
- Microsoft Office
- Evidence Collection and Preservation
- Security Procedure Implementation
- Staff Leadership
- Contingency Planning
- Access Control
- Fire Response
Languages
Spanish
Native/ Bilingual
Certification
- S.O.R.A
- Serv Safe 2023
Timeline
Asistant Supervisor of Security
Beloved Community Charter School
01.2022 - Current
T-Mobile Representative
T-Mobile
03.2020 - 06.2021
Lead Concierge
Planned Companies
09.2018 - 02.2020
Supervisor Of Security
U.B.S Fiancial Company
09.2015 - 08.2018
Bachelor of Science - Criminal Justice/ Forensic Science
American InterContinental University
Associate of Science - Crimanal Justice/Corrections And Case Managment
American InterContinental University
High School Diploma -
William L. Dickinson High School
- S.O.R.A
- Serv Safe 2023
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