Hi, I’m
Elijah Roy Cotton
Chapel Hill,NC
Summary
Seasoned upbeat collaborator experienced in meeting needs of clients, improving processes and exceeding requirements in solo or team environments. Diligent Leader with over a decade of experience in Business Management and Financial Planning.
Overview
13
years of professional experience
1
Certificate
Work History
BlueTrustREI
Real Estate Investor
07.2016 - Current
Job overview
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Created spreadsheets to track client progress and document billable hours.
- Monitored changes in relevant laws to stay abreast of procedures and provide legal updates to clients.
- Created weekly, monthly and quarterly expense reports.
- Reviewed Deed of Trust, Title Commitment and prior bankruptcies documents.
- Generated leads to meet and exceed revenue goals by identifying new clients.
- Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership.
Elijah Cotton Allstate Agency
Sales and Marketing Specialist
03.2022 - 07.2023
Job overview
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Discussed financial options with clients and provided informed suggestions.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Networked to identify potential new clients and expand geographic territories.
- Developed advanced product knowledge to share current information while generating and delivering products quotes.
- Liaised with customers and funding sources to identify and remove roadblocks to business funding.
Flow Volkswagen Of Durham
Vehicle Sales Consultant
07.2021 - 07.2022
Job overview
- Researched product's technical specifications and accurately communicated information.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated new leads through networking and attending industry events.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Presented professional image consistent with company's brand values.
TradeWinds Travel World Class Travel Agency
World Class Travel Agent
07.2020 - 07.2022
Job overview
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
BlueTrust Courier Services
Independent Logistics Specialist
07.2020 - 07.2022
Job overview
- Coordinated incoming and outgoing shipments to maintain schedules.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Built long-term relationships due to prompt and courteous service.
- Worked with customers to integrate processes and correct issues.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Provided customers with status updates for tracked packages.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Used in-house tracking system to schedule shipments of goods to customer warehouses.
Chick-fil-A
Assistant Director of Operations
11.2014 - 07.2020
Job overview
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Monitored budget and utilized operational resources.
- Mentored and coached team members to foster productive and engaging work environment.
- Established and monitored quality assurance standards to achieve operational excellence.
- Defined, implemented, and revised operational policies and guidelines.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Monitored and coordinated workflows to optimize resources.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Bojangles
Assistant Manager of Operations
07.2012 - 11.2014
Job overview
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates, and facilitate open communication.
- Communicated with customers to assess satisfaction with products and services received.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
BlueTrust Landscaping Company
Head Landscaper
04.2010 - 11.2014
Job overview
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Operated landscaping equipment with focus on safety and machine longevity.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Cultivated and replanted trees and plants to maintain landscaping areas.
- Educated clients on proper care and maintenance of landscaping projects.
- Cut trees and shrubs to shape and maintain landscape.
Education
North Carolina A & T State UniversityGreensboro, NC
Bachelor of Arts from Accounting And Business Management
05.2027
University of PhoenixTempe, AZ
Associate of Science from Small Business Management And Entrepreneurship
05.2026
University of PhoenixTempe, AZ
Bachelor of Science from Business With A Certificate in Financial Planning
12.2025
Guilford Technical Community CollegeJamestown, NC
Associate of Arts from Accounting And Business Management
12.2015
The Middle College At GTCC JamestownJamestown, NC
High School Diploma
06.2014
Skills
- Risk Management
- Social Media Digital Marketing
- Homeowners Insurance Knowledge
- Title Searches
- Contract Negotiation
- Customer Relationship Management
- Consultative Sales Techniques
- Marketing and Advertising
- Business Management and Development
- Financial Planning
- Operations Management
- Travel and Event Coordination
Timeline
Sales and Marketing Specialist
Elijah Cotton Allstate Agency
03.2022 - 07.2023
Vehicle Sales Consultant
Flow Volkswagen Of Durham
07.2021 - 07.2022
World Class Travel Agent
TradeWinds Travel World Class Travel Agency
07.2020 - 07.2022
Independent Logistics Specialist
BlueTrust Courier Services
07.2020 - 07.2022
Real Estate Investor
BlueTrustREI
07.2016 - Current
Assistant Director of Operations
Chick-fil-A
11.2014 - 07.2020
Assistant Manager of Operations
Bojangles
07.2012 - 11.2014
Head Landscaper
BlueTrust Landscaping Company
04.2010 - 11.2014
North Carolina A & T State University
Bachelor of Arts from Accounting And Business Management
University of Phoenix
Associate of Science from Small Business Management And Entrepreneurship
University of Phoenix
Bachelor of Science from Business With A Certificate in Financial Planning
Guilford Technical Community College
Associate of Arts from Accounting And Business Management
The Middle College At GTCC Jamestown
High School Diploma
Accomplishments
- Currently Owns a Real Estate Investing Company
- Earned first Assignment of Contract for 10k first started property negotiations in August of 2021 we closed and finished by March of 2022 with accuracy and efficiency.
- Created Self Sourced Leads through effectively using Social Media as a marketing tool to build trust and show transparency to help with finding more interested clientele.
- Maintained over 94% success rate on renewals and repeat clients
- Sold over $700,000 worth of Cars,Trucks, and SUV's
- Wrote over 100 Policies for Homes, Autos, and Renters
- Booked Full Vacations for clients to travel outside of the United States for over 2 years
- Earned over $30k Leading in logistic deliveries with delivery times and accuracy being the point of emphasis at all times
- Oversaw and worked with 4 different Chick-Fil-A Locations and bringing in between 4-6 Million Dollars per year.
- At 16 years old was promoted to assistant manager over Bojangles
- At 14 years old had my own Landscaping business that started my journey into business in the very first place.
Affiliations
- SCC-State Corporation Commission
- NAIC- National Association of Insurance Commissioners
Certification
Licensed Insurance Producer NC/VA [2022]
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