Elijal Ladson
New Hyde Park,NY
Summary
Adept at multitasking and task prioritization, I leveraged computer skills and teamwork to exceed customer satisfaction goals in Technology Department roles. Recognized for innovative problem-solving and effective conflict resolution, I consistently achieved project objectives, enhancing team performance and outcomes. My flexible approach and technical expertise drove efficiency and service excellence. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
5
5
years of professional experience
Work History
Target
Technology Department
Brooklyn, NY
06.2023 - 10.2023
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted testing of software and systems to ensure quality and reliability.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Achieved cost-savings by developing functional solutions to problems.
- Operated equipment and machinery according to safety guidelines.
Bike Mechanic
bicycle mechanic
Brooklyn, NY
06.2021 - 09.2021
- Completed specialized technical work, general maintenance and customer servicing.
- Documented bicycle work completed to record customer notes.
- Developed relationships with vendors to ensure access to quality parts and supplies.
- Maintained a clean work environment by following safety protocols while repairing bikes.
- Diagnosed mechanical issues through visual inspection of the bicycle.
- Kept records of all services performed on each bike in order to track service history.
- Repaired flat tires using specialized tools such as tire levers, patch kits.
- Conducted routine services and safety checks in addition to cleaning, degreasing and lubricating bicycles.
- Changed out various cables and chains.
- Inspected bikes for wear and tear, identified problems and replaced worn parts.
- Tested newly assembled bikes for proper operation before delivering them to customers.
- Assembled new bicycles from parts in accordance with manufacturer's specifications.
- Disassembled axles to repair and replace defective parts.
- Instructed customers on how to maintain their own bicycles at home.
- Cleaned chains, derailleurs, brakes and other bike components.
- Worked closely with customers to address questions and inquiries.
- Researched current trends in cycling technology to stay up-to-date with industry changes.
- Checked and replaced brakes, brake levers and shift levers.
- Performed routine maintenance on bicycles such as cleaning, tuning, replacing cables and brake pads.
- Adjusted speed and gear mechanisms to optimal settings.
- Trained junior mechanics in basic bicycle repair techniques.
- Assisted customers in selecting appropriate accessories for their bicycles.
- Shaped replacement parts with bench grinders.
- Adjusted, lubricated and repaired bicycles.
- Conducted thorough inspections of used bikes prior to resale or donation.
- Provided technical advice to customers regarding bike repairs and maintenance.
- Replaced handlebars, stands, lights, and seats for bicycle repairs.
- Assembled new bicycles for customers, modeling features and operational guidelines.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Managed inventory and supplies to ensure materials were available when needed.
Mcdonalds
Maintenance Department
Brooklyn, NY
05.2018 - 09.2018
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Operated equipment and machinery according to safety guidelines.
- Completed routine maintenance and repair.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
GED -
New Design High School
Essex, NY06-2020
Skills
- Task prioritization
- Computer skills
- Self-Directed
- Teamwork and collaboration
- Conflict resolution
- Research
- Flexible and adaptable
- Multitasking Abilities
Timeline
Target
Technology Department
06.2023 - 10.2023
Bike Mechanic
bicycle mechanic
06.2021 - 09.2021
Mcdonalds
Maintenance Department
05.2018 - 09.2018
GED -
New Design High School
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