ELIJIAH WILSON
Spokane Valley,WA
Summary
I have a strong track record of resolving issues, improving customer satisfaction, and driving operational improvements. I’m an effective communicator with great attention to detail and a solid understanding of instructions and processes, supported by specific training.
I’m hardworking and passionate, with strong organizational and communication skills, and I’m eager to contribute to team success and help achieve company goals. I’m a detail-oriented team player who can manage multiple projects at once while maintaining a high level of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Volunteer
Union Gospel Mission
09.2021 - 07.2022
- Assisted with special events and programs.
- Stocked front store shelves with merchandise and other products
- Assisted customers with directions, pricing, and answering related questions
- Approached issues proactively to best meet current and future community needs.
- Maintained clean, neat, and operational facilities to serve program needs.
Shift Leader
Jersey Mikes
09.2023 - 06.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Customer Service Representative
Sportsman's Warehouse
03.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Education
Some College (No Degree) - Information Technology And Cyber Security
Spokane Falls Community College
Spokane, WAHigh School Diploma -
Central Valley High School
Spokane Valley, WA06.2021
Skills
- Organization
- Communication skills
- Customer service
- Safe serving knowledge
- Team Player
- Cooperative
- Adaptable
Certification
Certified in Microsoft Word and Microsoft Excel Computer 2019
Problem solving and Organization Courtesy 2021
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeInternshipLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefits401k matchWork from home optionPaid time offPaid sick leavePersonal development programsLanguages
English
Native or Bilingual
Timeline
Shift Leader
Jersey Mikes
09.2023 - 06.2024
Customer Service Representative
Sportsman's Warehouse
03.2022 - Current
Volunteer
Union Gospel Mission
09.2021 - 07.2022
Some College (No Degree) - Information Technology And Cyber Security
Spokane Falls Community College
High School Diploma -
Central Valley High School