ELIMAR BELTRAN
Summary
Experienced business process analyst adept at establishing solid connections with clients through both minor updates and major revamps. Committed to implementing individualized process strategies to meet each client's necessities. Expert in business and systems requirements, user acceptance testing, and end-user training. Accomplished at leveraging past lessons to enhance future decision-making.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Analyst
Consultant
06.2023 - Current
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Analyzed and assessed functional and organizational activities.
- Collaborated with upper management to drive strategy and implement new processes.
- Optimized core processes to improve business performance and operational agility.
- Mapped processes to holistically examine business flow and identify improvement opportunities.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Business Process Analyst
Liberty Communications Puerto Rico
02.2023 - 07.2023
- Conduct requirements gathering through interviews, document, and artifact analysis, facilitate
- Workshop sessions, business process documentation, customer journeys, user stories, business rules, scenarios, business analysis, task analysis and workflow
- Bring strong analytical skills to the program, including a deep understanding of how to interpret
- Customer business needs and translate them into detailed user stories and functional and operational specifications
- Help to develop communications (both in written and in presentation formats) that convey ideas
- And recommendations in a clear and convincing way
- Communicate and collaborate proactively with external and internal customers to analyze
- Information and functional needs and offer functional/business requirements and user stories
- Conduct research on specific topics and apply it in support of engagement requirements
- Collaborate with other teams to ensure accessibility, user experience, and other key components
- Are factored into requirements, development, and testing processes
- Provide support to technical and quality control teams to provide guidance and clarification
- Regarding business requirements questions
- Maintaining documentation of requirements and processes
- Develop use cases and execution of UAT tests while facilitating training sessions/documentation
- Communicate the progress of tasks to team members and other stakeholders.
- Collaborated with upper management to drive strategy and implement new processes.
IT Business Analyst/Project Coordinator Consultant
Intervoice Puerto Rico
02.2019 - 01.2023
- Meet with stakeholders to gather requirements and generate business requirement documentation to manage deliverables effectively and ensure document & user story quality
- Assist in the management with project budget, timesheets, financial analysis, and deliverables in addition to monitoring invoice progress, receipts, and documentation
- Scheduled meetings with stakeholders to discuss upcoming projects and current progress
- Assist with the creation, management, and distribution of project reports and Business
- Development proposals, a member of the project management team assigned
- Manage multiple stakeholders, aligning common goals, and communicating risks
- Apply project management/Agile tools and techniques, driving project-related change management initiatives and serving as liaison between technical and business teams
- Support preparation of monthly and quarterly reports on Deliverables and identify critical activities using critical path methodology (CPM)
- Administer and maintain confidential and specialized information in the project's SharePoint site(s) while maintaining communication records of sign-offs or deliverables/artifacts
- Review and track the status of project activities and deliverables while serving as Power-user/administrator for various SharePoint sites
- Recommend improvements to established business processes, enabling better project turnaround timeframes and managing confidential information in Intervoice SharePoint
- Research and assemble information and supporting data in preparations for meetings, work projects, reports, and presentations
- Assist in the development and distribution of regularly scheduled reports.
Operations Analyst Consultant
Ashford Development & Management
01.2019 - 09.2019
- Managed databases and filing systems and implemented/maintained procedures and administrative systems, liaising with staff suppliers and clients
- Maintained property by resolving tenant complaints; enforcing rules of occupancy, maintained building systems by contracting for maintenance services; supervising repairs
- Created staff schedules based on established guidelines and priorities
- Acted as point person for office equipment setup and end-user training and support.
Operations Consultant
FEMA, Homeland Security
08.2017 - 11.2018
- Managed Initiative to Implement standardization of referrals to have a system and to improve the quality of service to all needed applicants
- Puerto Rico, Referral standardization project within 5 Manage Care Organizations (MCO)
- Planned and led kick-off meetings, identifying individuals’ roles and responsibilities, and defining expectations and success factors for the team
- Utilized Agile Guidelines as adynamic development approach is needed for each MCO
- Coordinated Data Simulation Sessions with different stakeholders to ensure quality and compliance while establishing Project Timelines with sponsor and stakeholders, communicating results to all project stakeholders
- Conducted data Analysis of Coordination of Benefit (COB) Project archives.
Operations Analyst
US Small Business Administration
11.2017 - 06.2018
- Worked with Federal home and business loan applications, serving as liaison between disaster loan programs for SBA and applicants
- Aided in completing all documentation required in loan applications to affected parties
- Navigated the Federal Database to upload required information, complete loan applications and verify loan status.
Education
B.A. - Business Management
Ana G. Mendez University
San Juan, PR05.2005
Skills
- Process Change Improvements
- Meeting Participation
- Data Assessment and Analysis
- Technical Liaison
- Team Collaboration
- Business Development
- Strategic Planning
- Stakeholder Communication
- Systems Analysis
- Business Requirements
- Requirements Analysis
- Documentation Management
- Risk Assessment
- Documentation
Certification
Scrum Mater On-going
HIPAA Compliance
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Business Analyst
Consultant
06.2023 - Current
Business Process Analyst
Liberty Communications Puerto Rico
02.2023 - 07.2023
IT Business Analyst/Project Coordinator Consultant
Intervoice Puerto Rico
02.2019 - 01.2023
Operations Analyst Consultant
Ashford Development & Management
01.2019 - 09.2019
Operations Analyst
US Small Business Administration
11.2017 - 06.2018
Operations Consultant
FEMA, Homeland Security
08.2017 - 11.2018
B.A. - Business Management
Ana G. Mendez University
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