Elin Farrington
Crested Butte,CO
Summary
Dynamic Virtual Assistant with a strong focus on customer satisfaction and a proven track record of enhancing service delivery. Exceptional interpersonal skills facilitate effective resolution of concerns, driving positive outcomes. Expertise in organization and project management ensures seamless coordination of multiple tasks with meticulous attention to detail. Proficient in communication across all organizational levels, fostering collaboration from executives to frontline staff.
Overview
20
20
years of professional experience
Work History
Veterinary Receptionist
The Animal Hospital of Crested Butte
Crested Butte, CO
01.2022 - 09.2024
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Completed relevant insurance and other claim forms.
- Communicated with patients with compassion while keeping medical information private.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
- Called patients to confirm scheduled appointments and obtain additional details.
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Processed patient payments and scanned identification and insurance cards.
- Filed medical records in an organized manner for easy access when needed.
- Routed laboratory or diagnostic results to appropriate staff.
- Ordered office supplies as needed.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
- Assisted with new staff training, sharing key information about veterinary practice and protocols.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Checked patients in and out for appointments and collected co-payments.
Lead Scan Coordinator
Clark's Market
Crested Butte, CO
10.2004 - 03.2022
- Addressed pricing discrepancies by researching original price and fixing inaccurate information.
- Trained new staff members on proper use of scanning equipment and software programs.
- Checked loaded materials compared to work orders for correctness.
- Coordinated with other departments to ensure all scanning requirements were met in a timely manner.
- Ensured compliance with applicable regulations regarding privacy and security of electronic information.
- Completed or assisted with difficult or skilled tasks.
- Completed price changes and maintained proper signage for product displays.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Monitored daily operations of scanners; performed maintenance as necessary.
- Performed data entry of documents into the document imaging system, ensuring accuracy and completeness.
- Greeted customers and delivered excellent customer service to promote sales and repeat business.
- Operated equipment such as box cutters, hand jacks, tape guns and scanners in alignment with company guidelines.
- Collaborated with IT personnel regarding network connectivity issues affecting scanner performance.
- Assessed job sites to determine work needed.
- Conducted price audit scans and documented results in software.
- Coordinated seasonal and promotional marketing collateral and executed signing packages.
- Served as primary contact for customers regarding status of their scans; provided updates when requested.
- Assisted with troubleshooting issues related to hardware components such as scanners, printers and computers.
Education
High School Diploma -
Sedro-Woolley School District
Sedro-Woolley, WA10-2003
Skills
- Sensitive material handling
- Scheduling
- Document conversion
- Check processing
- Editing and proofreading
- Hospitality and accommodation
- Telephone and email etiquette
- Professional networking
- Clerical support
- Decision-making
- 10-key proficiency
- Office Software
- Multi-line telephone systems
- Professionalism
- Confidentiality and data protection
- Confidentiality maintenance
- Telecommunication
- Pet insurance processing
- Cleanliness maintenance
- Billing and invoicing
- Follow-up calls
- Telephone etiquette
- Recordkeeping
- Reception area upkeep
- Veterinary medical records software
- Room preparation
- Inventory management
- Schedule coordination
- Payment processing
- Verbal and written communication
- Empathy for animals
- Client relations
- Employee training
- Effective multitasking
- Telephone management
- Compassionate care
- Client check-in
- Records transmission
- Appointment scheduling
Ideal occupational results
- Remote work only
- Virtual assistant for individuals
- Earn the extra income I need to support my family
Timeline
Veterinary Receptionist
The Animal Hospital of Crested Butte
01.2022 - 09.2024
Lead Scan Coordinator
Clark's Market
10.2004 - 03.2022
High School Diploma -
Sedro-Woolley School District
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