Elin Schmid
Rising Sun,MD
Summary
Dynamic server with a dedicated work ethic and effective customer engagement skills, honed at Denny's Restaurants. Recognized for enhancing guest satisfaction through attentive service and accurate order handling. Proven ability to foster loyalty and resolve complaints, ensuring a welcoming dining experience while maintaining high food safety standards.
Overview
2
2
years of professional experience
Work History
Server
Denny's Restaurants Franchise Association
05.2023 - 11.2023
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
Server
Cracker Barrell Old Country Store
08.2021 - 12.2021
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Stayed up-to-date on menu changes to help customers make food choices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Served food and beverages promptly with focused attention to customer needs.
Education
Psychology
Rising Sun High School
Rising Sun, MD05-2022
Skills
- Dedicated work ethic
- Effective customer engagement
- Cash handling
- Customer interaction
- Customer service
- Menu memorization
- Food running
- Order accuracy
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Outdoor Recreation
- I participate in low-impact exercises to strengthen core muscles
- Music
- Watching Movies and TV Shows
- Cooking
- Baking
- Martial Arts
- I enjoy helping others and giving back to the community
Timeline
Server
Denny's Restaurants Franchise Association
05.2023 - 11.2023
Server
Cracker Barrell Old Country Store
08.2021 - 12.2021
Psychology
Rising Sun High School
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