Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Elina Ayrapetova

Roseville,CA

Summary

Dynamic and results-oriented professional with a proven track record at U.S. Bank, specializing in client relationship management and team leadership. Excelled in enhancing client satisfaction and team efficiency through innovative solutions and meticulous attention to detail. Skilled in MS Office and adept at fostering professional growth, by bringing integrity and exceptional organizational skills to every project.

Overview

18
18
years of professional experience

Work History

Client Relationship Consultant 4

U.S. Bank
08.2011 - Current
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Enhanced communication among team members, fostering a collaborative and supportive work environment.
  • Created and developed detailed work plans to meet business priorities and deadlines.
  • Mentored junior consultants, fostering professional growth and building strong team dynamics.
  • Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.

Service Transaction Specialist

Wachovia Bank
06.2007 - 10.2008
  • Increased team efficiency, assisting colleagues in resolving complex transaction issues.
  • Enhanced client satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined transaction processes for improved accuracy and reduced processing times.
  • Maintained up-to-date knowledge of industry trends and best practices, applying them to daily tasks for optimal results.
  • Developed expertise in various transaction types, becoming a valuable resource for my team and clients alike.
  • Conducted thorough research to resolve discrepancies and prevent potential losses or delays in transaction completion.
  • Reduced errors with meticulous attention to detail during transaction verification.

Personnel Manager and Site Administrator

BJ Wholesale Club
09.2006 - 04.2007
  • Enhanced employee engagement levels by launching recognition initiatives that celebrated outstanding performance and achievements.
  • Managed payroll functions efficiently for over 80 employees, ensuring timely and accurate compensation for all staff members.
  • Implemented professional development programs to support continuous learning and skill advancement among staff members.
  • Improved employee satisfaction by implementing comprehensive personnel policies and procedures.
  • Addressed employee concerns promptly by establishing accessible grievance resolution process, promoting trust and transparency within organization.

Education

No Degree - Business Administration And Management

University of New Hampshire
Manchester

Skills

  • Problem-Solving
  • Attention to Detail
  • Team Leadership & Development
  • Client Relationships
  • Integrity and Honesty
  • Ability to work under pressure and maintain confidentiality
  • Excellent Creative and Organizational Skills
  • MS Office
  • Client Engagement
  • Goal Setting
  • Work Planning and Prioritization

Languages

Russian
Native or Bilingual
Armenian
Limited Working
English
Native or Bilingual

Additional Information

(References are available upon request)

Timeline

Client Relationship Consultant 4

U.S. Bank
08.2011 - Current

Service Transaction Specialist

Wachovia Bank
06.2007 - 10.2008

Personnel Manager and Site Administrator

BJ Wholesale Club
09.2006 - 04.2007

No Degree - Business Administration And Management

University of New Hampshire

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Elina Ayrapetova