Elina Kaveh
Greenville,NC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Server
Brook Valley Country Club
Greenville, NC
03.2023 - Current
- Providing quality service to the members and potential members of the country club as well as building connections
- Maintained menu knowledge and specials. Operated POS terminals to input orders, split bills and calculate totals. Ensured timely delivery of food/drink and communicated with the kitchen to fulfill customer satisfaction
- Assisted in training new servers.
- Coordinated and set up events. Provided prompt, friendly service to all guests during banquets or catered events. Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
Head Hostess and Counter Manager
Portofino’s Italian Restaurant
Charlotte, NC
05.2020 - 12.2021
- Greeted and welcomed customers while answering any questions. Tracked seated guests and available seating using computer-based and mobile reservation software.
- Addressing all concerns and monitoring health restrictions specifically during the pandemic
- Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose. Provided excellent customer service to ensure guest satisfaction.
- Managed financial transactions including payments, refunds, discounts.
- Oversaw and trained more than 10 employees on proper hosting procedures and policies.
- Was promoted from Hostess to Head Hostess and Counter Manager within 7 months
Education
Department of Psychology
East Carolina University
Skills
- Creative and Resourceful
- Multitasking and Organization
- Tech-Savvy
- Quick Learner
- Communication/Customer Service
- Active listening
Professional Skills
Microsoft Office (MS Word, Excel, Powerpoint), Apple IOS software, Social Media efficiency
References
Deena Deickhaus - (919)-675-3165
Kelsey Casalaspro - (910)-650-8449
Community Service
- The Salvation Army
- Classroom Central
- Working with individuals' with special needs
Languages
English
Native/ Bilingual
Farsi
Full Professional
Timeline
Server
Brook Valley Country Club
03.2023 - Current
Head Hostess and Counter Manager
Portofino’s Italian Restaurant
05.2020 - 12.2021
Department of Psychology
East Carolina University
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