Summary
Overview
Work History
Education
Timeline
Generic

Elina Mike

Midland City,US

Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Overview

11
11
years of professional experience

Work History

Sandwich Artist

Wild Subs Inc.
Dothan, AL
05.2024 - Current
  • Greeted customers and provided product knowledge.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Operated cash registers to process payments from customers.
  • Maintained cleanliness of work area throughout shift.
  • Stocked shelves with products and supplies.
  • Ensured all menu items were prepared in accordance with health and safety standards.
  • Organized inventory for efficient restocking of products.
  • Checked expiration dates on products to ensure freshness of items served to customers.
  • Trimmed meats and cheeses for sandwiches as needed.
  • Followed established procedures for handling money transactions accurately.
  • Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
  • Replenished condiments and other supplies at front counter areas.
  • Monitored temperature of freezers and coolers throughout shift.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.

Receptionist (Seasonal)

Taxes 4 Less
Dothan, AL
01.2013 - Current
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
  • Updated daily log book with information about visitors entering the premises.
  • Assisted with special projects assigned by management when required.
  • Organized conference room reservations for meetings or events.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Updated and recorded customer or client information to maintain accounts.

Assistant Manger

Subway
Midland City, AL
11.2022 - 05.2024
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
  • Take and prepare to-go orders
  • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary
  • Operate cash registers to accept payments for food and beverages
  • Provide guests with menus
  • Inspect dining and serving areas to ensure cleanliness and proper setup
  • Keep records required by government agencies regarding sanitation, and food subsidies when appropriate
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
  • Maintain food and equipment inventories, and keep inventory records
  • Count money and make bank deposits
  • Order and purchase equipment and supplies
  • Prepare staff work schedules
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Maintained up-to-date knowledge of company products and services.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.

Education

GED -

Wallace Community College
04.2004

Timeline

Sandwich Artist

Wild Subs Inc.
05.2024 - Current

Assistant Manger

Subway
11.2022 - 05.2024

Receptionist (Seasonal)

Taxes 4 Less
01.2013 - Current

GED -

Wallace Community College

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Elina Mike