Elina Rakhamimova
Roslyn Heights
Summary
Dynamic education and technology professional with extensive experience in integrating data-driven strategies and innovative digital solutions across diverse learning and SaaS environments. Proven record as a tenured teacher, effectively leveraging formative and summative assessments to enhance educational outcomes while promoting equity-focused instructional practices. Expertise in market research, data analysis, and cross-functional collaboration, complemented by strong skills in troubleshooting, remote support, and optimizing workflows to ensure customer satisfaction and organizational efficiency. Adept at utilizing cutting-edge AI tools, EdTech platforms, and CRM systems to drive product development and support customer success, fueled by a passion for bridging technology and learning to deliver impactful, client-centered solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Product Support Specialist
Ellevation Education
06.2025 - 11.2025
- Troubleshooting a variety of issues related to the SaaS platform.
- Analyzing and querying data files across multiple databases to identify discrepancies.
- Collaborating with data integration specialists and software engineers to find resolutions.
- Documenting procedures, resolutions, bug tickets, and feature improvement requests.
- Working 100% remotely via Slack, Jira, ZenDesk, and other online collaboration tools.
- Maintaining a 98%+ satisfaction rating for customer-facing troubleshooting tickets.
- Led cross-functional meetings to address escalated customer concerns effectively.
- Used AI tools such as NotebookLM, Rovo and Gemini to enhance work.
- Used SalesForce to track churn risk clients and general district health.
- Contributed to product development by sharing valuable customer feedback and insights with engineering teams.
Research Analyst & Data Support
Esquared Capital
09.2023 - 05.2025
- Conducted comprehensive market research to identify investment opportunities and trends.
- Managed data entry and organized documents to ensure efficient workflow and accessibility of critical information.
- Supported research projects by gathering, cleaning, and validating data for accurate reporting and analysis.
- Streamlined administrative processes to enhance operational efficiency in a remote, fast-paced environment.
- Collaborated with research analysts to ensure smooth operations and timely delivery of key research findings.
Teacher (Tenured)
NYC DOE District 2 Pre-K Centers
09.2015 - 07.2023
- Led the development and implementation of unit and lesson plans using data from Teaching Strategies Gold (TSG) assessments to ensure individualized instruction and improve early childhood learning outcomes.
- Utilized formative and summative assessments to track student progress, adjust learning goals, and inform instructional decisions, ensuring optimal student achievement and growth.
- Contributed to the creation of inclusive and equity-focused lesson plans as part of the Committee on Culture, Race, and Equity, ensuring all children have access to high-quality education that fosters diversity and inclusion.
- Planned and facilitated professional development workshops focused on instructional strategies, including literacy techniques (e.g., shared reading, interactive writing) and differentiated instruction to enhance teacher effectiveness and student engagement.
- Mentored new and early-career teachers, providing guidance on classroom management, lesson planning with differentiation, and the effective use of TSG assessment tools to drive student progress.
- Collaborated with educators and school leaders to design and deliver content-specific professional development sessions aimed at improving instructional practices, assessment literacy, and the integration of educational technology.
- Served as a member of the hiring committee, actively participating in candidate evaluation and contributing to staffing decisions that aligned with the school's values and goals.
- Tracked and analyzed student performance data to drive instructional improvements and refine teaching strategies, ensuring continuous progress toward literacy and academic excellence.
- Promoted the use of innovative educational technology in the classroom to enhance learning experiences and support ongoing professional development for teachers.
- Developed and delivered high-quality professional development content aimed at fostering a growth mindset, improving instructional strategies, and enhancing classroom management practices for educators at all experience levels.
Early Intervention Specialist
City Pro Group, Inc
07.2014 - 03.2020
- Delivered individualized developmental and educational services across classroom, home, and center-based settings, adapting approaches to meet each child's unique needs.
- Developed and implemented personalized intervention plans that addressed the specific developmental and behavioral needs of children, enhancing their growth and learning outcomes.
- Collaborated with families and caregivers to share progress, provide guidance on effective strategies, and offer support for reinforcing developmental goals at home.
- Conducted assessments and observations to evaluate children's developmental progress, identifying areas of need and contributing to goal-setting and intervention planning.
- Documented and tracked child development milestones and behaviors, ensuring accurate reporting for ongoing monitoring and adjustments to intervention strategies.
- Provided training and support to educators, staff, and families on best practices for fostering positive developmental outcomes and managing challenges effectively.
Special Education Pre-K Teacher
Comprehensive Kids Developmental School
08.2014 - 08.2015
- Delivered individualized developmental and educational services across classroom, home, and center-based settings, adapting approaches to meet each child's unique needs.
- Developed and implemented personalized intervention plans that addressed the specific developmental and behavioral needs of children, enhancing their growth and learning outcomes.
- Collaborated with families and caregivers to share progress, provide guidance on effective strategies, and offer support for reinforcing developmental goals at home.
- Conducted assessments and observations to evaluate children's developmental progress, identifying areas of need and contributing to goal-setting and intervention planning.
- Documented and tracked child development milestones and behaviors, ensuring accurate reporting for ongoing monitoring and adjustments to intervention strategies.
- Provided training and support to educators, staff, and families on best practices for fostering positive developmental outcomes and managing challenges effectively.
Education
M.A. - Early Childhood Education & Special Education
New York University
New York, NY06.2014
Bachelor of Arts (B.A.) - Psychology
Touro College
Brooklyn, NY05.2013
Skills
- Curriculum Mapping & Inclusive Lesson Planning
- Formative and Summative Assessment
- Professional Development and Training
- Differentiated Instruction
- Equity and Inclusion Initiatives
- Mentoring and Coaching Teachers
- Data-Driven Instructional Decision Making
- Educational Technology Integration
- Cross-Functional Team Collaboration
- Classroom & Site Management
- Teaching Strategies Gold (TSG) Assessment
- Problem-Solving and Critical Thinking
- Data analysis
- Troubleshooting issues
- SaaS platform support
- Workflow optimization
- Educational technology integration
Certification
Professional License, 2661361
LANGUAGE
Russian - Native
Timeline
Product Support Specialist
Ellevation Education
06.2025 - 11.2025
Research Analyst & Data Support
Esquared Capital
09.2023 - 05.2025
Teacher (Tenured)
NYC DOE District 2 Pre-K Centers
09.2015 - 07.2023
Special Education Pre-K Teacher
Comprehensive Kids Developmental School
08.2014 - 08.2015
Early Intervention Specialist
City Pro Group, Inc
07.2014 - 03.2020
Bachelor of Arts (B.A.) - Psychology
Touro College
M.A. - Early Childhood Education & Special Education
New York University