Elince Gombo

• Identify potential risks due to use/misuse of handling of information
• Identify potential risks due to use/misuse of handling technology and systems
• Map ATT&CK techniques to identify security risks
• Identify questions that could be asked to help screen or identify current risks
• Develop a comprehensive survey based on the questions that have been identified
• Evaluate and complete the resource, Risk Assessment Questionnaire for the Organization
• Identify potential mitigation ideas for each potential risk

• Collaborated with other departments to promote student engagement.
• Collaborated effectively with other student organizations to promote joint initiatives that benefited the entire campus community.
• Contributed to higher student satisfaction rates, actively participating in quality improvement initiatives.
• Provided peer-to-peer academic support, leading to improved grades among participating students.
• Enhanced student life by advocating for better on-campus amenities in student government meetings.
• Increased awareness of campus resources, guiding students to support services when needed.
• Represented student body at official university events, fostering sense of community and pride.
• Conducted workshops on study skills and time management, helping students enhance their academic performance.

• Kept fitness areas, machines, and spaces clean and orderly for customers.
• Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries.
• Broadcasted information about events, gym classes and community offerings.
• Taught members proper use of workout and fitness equipment.
• Provided empathetic support to clients facing challenges in their fitness journeys, offering encouragement and practical solutions to overcome obstacles.
• Set up, maintained and put away recreational equipment.
• Delivered comprehensive orientations for new gym members, ensuring they felt comfortable and confident navigating the facility and utilizing available equipment.
• Maintained accurate inventory records of gym supplies and equipment, proactively addressing any shortages or maintenance needs in a timely manner.
• Demonstrated adaptability by quickly learning new exercises or equipment functions when introduced into the gym setting, enabling effective guidance for clients using these resources.
• Increased gym member satisfaction by providing knowledgeable fitness guidance and support.
• Promoted a positive workout environment, enforcing facility rules and addressing concerns promptly.

● Installed, modified and repaired software and hardware to resolve technical issues.

● Provided IT support to non-technical internal users through desk side support services.

● Interacted with end users to directly address surfaced issues and reach quick resolutions.

● Maintained detailed records of customer interactions and action taken.

● Support user account management, including password reset, password management and user access control.

● Created new accounts, reset passwords and configured access to servers and file management software for users.

● Quickly promoted from Tier 1 to Tier 2 due to extensive knowledge of IT help desk ticketing systems and proficiency with help desk software.

● Assisted with troubleshooting of hardware, software and network.

• Communicated complex technical information in accessible terms to non-technical individuals, facilitating better understanding and improved collaboration.
• Delivered IT support to non-technical internal users through hands-on desk-side assistance, ensuring timely resolution of issues.
• Provided prompt assistance to students with various technical problems in the lab, fostering a supportive learning environment.
• Executed computer wipe and reimaging processes in the lab, ensuring systems were up-to-date and functioning properly for users.

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.
• Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
• Improved data accuracy, entering and updating records in database with keen eye for detail.
• Input data into spreadsheets and databases.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Coordinated and scheduled meetings and appointments.