Eline Niyibizi
Waukee,USA
Summary
Results-driven data analyst with extensive experience in data cleansing and manipulation. Well-versed in big data technologies, proficient in Python and SQL, and skilled in data visualization software such as Power Bi and Tableau. Expertise lies in identifying trends and providing actionable insights that drive business growth.
Overview
3
3
years of professional experience
Work History
Data Analyst
Polk County Housing Trust Fund
04.2022 - 08.2024
- Developed data visualizations and dashboards to communicate findings to stakeholders using Power BI.
- Analyzed and interpreted complex data sets to identify trends and patterns for business insights
- Collected data from wide-ranging sources.
- Collaborated with cross-functional teams to identify key performance indicators for business intelligence projects.
Chargeback Analyst
Velera
04.2023 - 06.2024
- Proficient in reviewing and analyzing 90+ chargeback claims and supporting documentation daily, ensuring compliance with company policies and financial regulations.
- Boosted customer satisfaction by delivering prompt, accurate resolutions to chargeback disputes, reducing resolution time by 75%.
- Conducted thorough investigations of disputed credit and debit card transactions, identifying root causes and providing effective solutions to prevent future disputes.
Lead Employment Navigator
Lutheran Services in Iowa
04.2021 - 04.2022
- Led a team of employment counselors to provide job coaching and placement services to job seekers
- Collaborated with local employers to create job opportunities and facilitate job placements for job seekers
- Managed a caseload of job seekers, providing individualized support and guidance throughout the job search process
Education
Bachelor of Arts - COMPUTER SCIENCE
Grand View University
Des Moines, Iowa04.2024
Bachelor of Arts - ACCOUNTING
Kigali Independent University
Kigali, Rwanda04.2016
Skills
- Microsoft Power BI
- Excel Functions
- Analytical Problem Solving
- Web Scraping
- Tableau Software
- Predictive Analytics
- Attention to details
- Machine Learning
- SQL Databases
- Data Visualization and Presentations
- Data Analysis
- Python Programming
Projects
Des Moines Metro Airbnb Analysis Project
- Created custom Power BI visuals to showcase key metrics such as booking trends, average nightly rates, and occupancy levels.
- Pioneered KPI-driven insights to evaluate and enhance Polk County's affordable housing programs by aligning short-term rental data with community needs.
- Developed interactive dashboards analyzing affordable Airbnb properties in the Des Moines Metro area, offering actionable insights into pricing strategies and seasonal demand.
Timeline
Chargeback Analyst
Velera
04.2023 - 06.2024
Data Analyst
Polk County Housing Trust Fund
04.2022 - 08.2024
Lead Employment Navigator
Lutheran Services in Iowa
04.2021 - 04.2022
Bachelor of Arts - COMPUTER SCIENCE
Grand View University
Bachelor of Arts - ACCOUNTING
Kigali Independent University
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