Eliner Lopez Silva
Atlanta,GA
Summary
Bilingual (English - Spanish). Professional hospitality expert prepared to excel in guest relations and service excellence. Skilled in managing reservations, greeting guests warmly, and maintaining organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Exceptional communication, multitasking abilities, and positive attitude ensure welcoming and efficient experience for all guests.
Overview
6
6
years of professional experience
Work History
Restaurant Hostess
Word of Mouth Restaurants
04.2025 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest flow.
- Coordinated with servers and kitchen staff to enhance dining experience.
- Maintained cleanliness and organization of entrance and waiting areas.
- Handled guest inquiries and concerns promptly, enhancing customer satisfaction.
- Trained new hostesses on operational procedures and customer service standards.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Front of House Employee
Chic-Fil-A
10.2022 - Current
- Assisted with menu development and updates, ensuring accurate descriptions and highlighting specials.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Documented customer orders and conveyed special requests to kitchen staff.
- Verified ID and payment preference of guests to make transactions faster and more flexible.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
- Submitted incident and activity reports to alert management and address urgent situations, practicing safety and security measures.
Barista
Starbucks
08.2024 - 04.2025
- Prepared high-quality beverages consistently, adhering to Starbucks standards and recipes.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Assisted in training new baristas on beverage preparation techniques and customer service excellence.
- Enhanced customer experience by providing personalized service and resolving inquiries efficiently.
- Managed inventory levels, restocking supplies, and minimizing waste to optimize operational efficiency.
- Collaborated with team members to streamline workflows during peak hours, improving service speed.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Front of House Employee
Rita's Italian Ice
03.2020 - 11.2020
- Assisted with menu development and updates, ensuring accurate descriptions and highlighting specials.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
- Brewed coffee and tea and changed out drink station syrups.
Education
Bachelor of Science - Biology
Oglethorpe University
Atlanta, GA05-2028
High School Diploma -
Chamblee High School
Chamblee, GA05.2024
No Degree - Certified Nursing Assistant
Love Nursing And Medical Training
Sandy Springs, GA11-2025
Skills
- Customer service
- Strong multitasking
- Active learning
- Cleanliness and hygiene
- Cash handling
- Complex Problem-solving
- Relationship building
- Supply restocking
- POS system operations
- Team work
- Menu memorization
- Server support
- High volume dining
- Friendly demeanor
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Hostess
Word of Mouth Restaurants
04.2025 - Current
Barista
Starbucks
08.2024 - 04.2025
Front of House Employee
Chic-Fil-A
10.2022 - Current
Front of House Employee
Rita's Italian Ice
03.2020 - 11.2020
Bachelor of Science - Biology
Oglethorpe University
High School Diploma -
Chamblee High School
No Degree - Certified Nursing Assistant
Love Nursing And Medical Training