ELINES BLACK
Deer Park,NY
Summary
Bilingual Professional seeking a rewarding position in the Healthcare industry where I can leverage my comprehensive education and extensive clinical experience by providing exceptional patient care in a dynamic healthcare environment. I bring a fresh perspective combined with a strong foundation in the Healthcare industry. My ability to communicate effectively with patients, families, and healthcare professionals across diverse cultural backgrounds enhances patient understanding, compliance and outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Practical Nurse
Sunrise Assistant Living
10.2024 - Current
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Administered controlled narcotics to 40 residence
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Administer insulin
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Comforted and counseled patients and families throughout care process.
- Assisted with admissions, appointments, transfers, and discharges.
Clinical Experience
Hunter Business School
08.2023 - 08.2024
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Obtained patient vital signs and input/output measurements from inpatients.
- Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
- Adhered to treatment plan instructions when administering medications and treatments to patients.
- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
- Cared for wounds, provided treatments, and assisted with procedures.
- Reduced medication errors by accurately administering medications and diligently verifying patient information.
- Demonstrated adaptability in working with diverse patient populations across various healthcare settings.
- Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
Client Success Manager
Transactly
08.2021 - 07.2023
- Verify basic needs are being met, providing navigation assistance for our available services
- Provide exemplary customer service by following up with clients, while maintaining retention for our program
- Leverage extensive knowledge of product by providing a way to guide clients on how to successfully place a transaction on the platform
- Serve as an effective liaison between customers and our internal departments
- Develop empathetic client relationships in order to exceed service standard goals
- Proficient in Hubspot and Custify for working through customer goals and needs.
Real Estate Property Specialist
Property Services
10.2019 - 08.2021
- Handle tenant complaints promptly and appropriately, delegating repairmen and other support services as needed
- Responded to messages and inquiries from various parties and used well-developed and open-ended questioning skills to establish a resolution for the customers and clients
- Validated rental eligibility by utilizing Property Service's verification process for prospective tenants
- Manage a call volume of an average of 100 a day consisting of tenant complaints and vendors
- Managed all aspects of customer service, including greeting clients, preparing leases, and resolving tenant issues on FileMaker.
Client Representative/Property Manager
925 Capital
06.2016 - 09.2019
- Handles HPD violations and registration
- Serve as a customer service contact with the Company's tenants and supers on needed repairs, rent increases, etc
- Implements annual DHCR building registrations while giving accurate inquiries
- Properly direct calls and transfer to the proper queues
- Liaise with the CEO and owner to support developing business leads while successfully acquiring a property that closed for $1.2 million
- Develop effective relationships with tenants and future customers
- Publish offer letters and surrender agreements.
Assistant Property Manager
ABJ Properties
11.2015 - 05.2016
- Fully abstracted all leases manually and entered all work orders and tenant information into the Appfolio management system
- Collected and kept careful records of rental payments
- Worked with upper management to ensure tenant and customer satisfaction
- Handled customer complaints personally to verify they were properly handled by superintendents
- Managed overall customer and tenant relations, including promoting tenant satisfaction and streamlining services delivery.
Education
Nursing License - License Practical Nurse
Hunter Business School
08.2024
Bachelor of Science - Criminal Justice
John Jay School of Criminal Justice
05.2014
Skills
- Client Engagement
- Administration of medication
- Wounds
- Patient care
- Time Management
- Ethics
- Leadership
- Critical Thinking
- Teamwork
- Communication
Certification
License Practical nurse
Languages
Spanish
Full Professional
Timeline
Licensed Practical Nurse
Sunrise Assistant Living
10.2024 - Current
Clinical Experience
Hunter Business School
08.2023 - 08.2024
Client Success Manager
Transactly
08.2021 - 07.2023
Real Estate Property Specialist
Property Services
10.2019 - 08.2021
Client Representative/Property Manager
925 Capital
06.2016 - 09.2019
Assistant Property Manager
ABJ Properties
11.2015 - 05.2016
Bachelor of Science - Criminal Justice
John Jay School of Criminal Justice
Nursing License - License Practical Nurse
Hunter Business School
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