Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elinet Fontánez

Blacklick

Summary

Proven ability to enhance client satisfaction through effective communication skills. Skilled in medical recordkeeping and empathetic animal care, contributing to improved operational efficiency and patient outcomes in fast-paced environments.

Experienced with animal care and clinical support in veterinary settings. Utilizes skills in assisting with medical procedures and maintaining patient records. Knowledge of animal handling and medical terminology ensures smooth operations and excellent care.

Overview

4
4
years of professional experience

Work History

Veterinary Receptionist

Central Ohio’s Program for Animal Welfare
02.2024 - Current
  • Managed appointment scheduling and coordinated client communications to enhance operational efficiency.
  • Assisted clients with check-in processes, ensuring accurate data entry and patient records management.
  • Provided front desk support, addressing inquiries and resolving issues to improve customer satisfaction.
  • Collaborated with veterinary staff to streamline workflow and improve patient care services.
  • Educated pet owners on vaccination schedules and preventive care, promoting animal health awareness.
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
  • Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
  • Entered data from pet records and office visits into computer system.
  • Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
  • Contributed to positive work environment through excellent teamwork and collaboration with staff members.
  • Maintained confidentiality of sensitive client information while handling financial transactions accurately.

Veterinary Assistant

Central Ohio’s Program for Animal Welfare
02.2024 - Current
  • Provided compassionate care to animals, recognizing signs of distress or discomfort promptly.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
  • Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Prepared animals for surgery, including pre-operative care and post-operative monitoring.
  • Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.

Veterinary Assistant

Hospital Para Mascotas
02.2022 - 11.2024
  • Assisted veterinarians during examinations and procedures, ensuring animal comfort and safety.
  • Maintained cleanliness of treatment areas and equipment to uphold hospital standards.
  • Monitored vital signs and prepared animals for surgery or treatment protocols.
  • Educated pet owners on post-treatment care and vaccination schedules, enhancing client relationships.
  • Managed inventory of medical supplies, ensuring timely replenishment for operational efficiency.
  • Collected patient history and recorded information in electronic health records accurately.
  • Collaborated with team members to streamline workflows, improving overall clinic operations.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Improved client relations through effective communication and education on pet health needs.

Education

Certificate -

PPG Technical College
Caguas, PR

High School Diploma -

Florencia Garcia
Las Piedras, PR

Skills

  • Teamwork and collaboration
  • Telephone etiquette
  • Medical recordkeeping
  • Prioritization
  • Payment processing
  • Proficient in software
  • Veterinary medical records software
  • Lab work documentation
  • Customer service
  • Effective multitasking
  • Empathy for animals
  • Verbal and written communication
  • Customer interaction
  • File organization
  • Medication dispensing
  • Billing and invoicing
  • Appointment scheduling
  • Filling prescriptions
  • Chart updating
  • Schedule coordination
  • Recordkeeping
  • Discharging patients
  • Animal handling
  • Veterinary standards and procedures
  • Telephone management
  • Confidentiality
  • Front desk operations
  • Electronic medical records
  • Medical terminology

Languages

Spanish
Native or Bilingual

Timeline

Veterinary Receptionist

Central Ohio’s Program for Animal Welfare
02.2024 - Current

Veterinary Assistant

Central Ohio’s Program for Animal Welfare
02.2024 - Current

Veterinary Assistant

Hospital Para Mascotas
02.2022 - 11.2024

Certificate -

PPG Technical College

High School Diploma -

Florencia Garcia

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Elinet Fontánez