Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elinette Montero Piedra

Summary

Result-oriented analyst with a proven track record of enhancing existing systems and introducing new ones to transform specific business goals related to growth and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Committed to taking on additional responsibilities and actively seeking opportunities to learn transferable skills, all in pursuit of advancing in a fulfilling long-term career.

Overview

7
7
years of professional experience

Work History

Engagement and Retention Analyst

Point Pickup Technologies
10.2022 - 10.2023
  • Collaborated with cross-functional teams to innovate and optimize communication strategies to improve engagement metrics
  • Analyzed and revitalized substandard markets through strategic interventions, ensuring performance improvement and long-term success
  • Executed multi-channel communication campaigns using email, SMS, and in-app notifications
  • Designed and distributed educational content, and proactively engaged new recruits to enhance their onboarding experience and retention rates

Regional Dispatch Coordinator

Point Pickup Technologies
06.2020 - 10.2022
  • Monitored driver locations in the field and provided ongoing support to improve overall efficiency in day-to-day operations.
  • Managed emergency situations effectively, coordinating alternate routes or resources to minimize disruption to the delivery process.
  • Facilitated communications between drivers and client field personnel to answer questions or resolve concerns.
  • Utilized active field knowledge to swiftly identify and escalate emerging issues to management to facilitate timely resolutions and recommend operational procedure improvements.

Administrative Assistant

Renewal By Andersen Of Westchester & Fairfield County
03.2017 - 06.2020
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Receptionist

Innis Arden Golf Club
05.2016 - 03.2020
  • Greeted incoming members professionally and provided friendly, knowledgeable assistance.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-ins.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts during dinning hours.
  • Flexed to other departments when needed and assisted in special events.

Education

Bachelor of Arts - Communication Studies

Western Connecticut State University
Danbury, CT
05.2024

Associate of Applied Science - Web Development

Norwalk Community College
Norwalk, CT
12.2020

Skills

  • Microsoft Office Suite
  • Adobe Creative Cloud
  • Canva
  • Analytical Thinking
  • Team Collaboration and Leadership
  • Attention to Detail
  • Willing to Learn
  • Problem Solving
  • Multitasking
  • Curiosity
  • Adaptability
  • Creativity

Languages

Spanish
English

Timeline

Engagement and Retention Analyst

Point Pickup Technologies
10.2022 - 10.2023

Regional Dispatch Coordinator

Point Pickup Technologies
06.2020 - 10.2022

Administrative Assistant

Renewal By Andersen Of Westchester & Fairfield County
03.2017 - 06.2020

Receptionist

Innis Arden Golf Club
05.2016 - 03.2020

Bachelor of Arts - Communication Studies

Western Connecticut State University

Associate of Applied Science - Web Development

Norwalk Community College

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Elinette Montero Piedra