Dynamic professional with extensive experience in team leadership, operational oversight, and performance management. Proven ability to leverage strong organizational skills and effective communication to drive team success and enhance productivity. Consistent record of fostering collaborative environments that inspire innovation and achieve outstanding results. Committed to continuous improvement and excellence in all aspects of team dynamics and operational efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Supervisor
DHL Chain Supply Supply/Aritza
05.2023 - Current
Supervised daily warehouse operations to ensure efficient workflow and adherence to safety protocols.
Trained and mentored new employees on inventory management systems and best practices.
Coordinated shipment schedules to optimize delivery timelines and reduce delays.
Implemented process improvements that enhanced productivity and minimized errors in order fulfillment.
Managed inventory levels through regular audits, ensuring accuracy in stock counts and reporting discrepancies.
Managed documentation for inbound and outbound shipments, maintaining regulatory compliance.
Collaborated with management to establish strategic goals for warehouse operations, driving continuous improvement initiatives.
Handled day-to-day shipping and receiving, overseeing more than (51,000) packages per day.
Evaluated team performance and provided feedback on areas requiring improvement.
Assigned tasks to team members to complete within designated time frames.
Met or exceeded production goals and objectives by following strict procedures.
Enforced team adherence to safety regulations and protocols.
Maintained accurate records of team attendance and documented disciplinary actions.
Coordinated daily operational workflows to enhance efficiency and meet shipment deadlines.
Group Coordinator Lead
DHL Chain supply
05.2021 - 01.2023
Managed scheduling and resource allocation to enhance workflow efficiency.
Analyzed operational data to identify areas for process improvement.
Supervised project teams, ensuring alignment with strategic objectives and goals.
Fostered communication between departments to drive collaborative problem-solving efforts.
Utilized project management software tools effectively to organize tasks, deadlines, and resources, ensuring efficient project coordination.
Streamlined communication between departments, resulting in improved efficiency and smoother project execution.
Maintained high standards of professionalism in all group interactions by modeling effective communication skills and respectful behavior towards colleagues.
Enhanced team collaboration by regularly organizing and leading group meetings and activities.
Attended staff development meetings and workshops and applied information from those events into daily activities.
Conducted routine inspections to check quality and compliance with established specifications.
Patient Hospitality Assistant
Boston Medical Center
03.2008 - 10.2017
Accurately identified and resolved customer complaints concerning food or lodging. Created healthy nutritious menus to serve at important functions. Developed and implemented updates to menus and policies in line with changing preferences and goals. Provided courteous and knowledgeable front desk and reception duties, cultivating positive customer relations. Maintained exacting standards of quality and performance.
Education
Forklift Certification -
DHL
01.2022
Safety Protocol Certificate - undefined
DHL
01.2021
Pharmacy Tech Program - undefined
Boston Medical Center
Boston, MA
01.2020
Associate - Business Administration
Roxbury Community College
Boston, MA
01.2019
Skills
Experienced with EPIC and WM systems
Warehouse safety
Shipping and receiving
Scheduling and planning
Team supervision
Shipment preparation
Supply management
Time management
Maintaining workplace safety
Forklift operation
Warehouse software systems
Receiving shipments
Policy adherence
Loading and unloading
Certification
Forklift I DHL
Safety Protocol I DHL
Languages
Fluent in French, Haitian Creole. English
Timeline
Assistant Supervisor
DHL Chain Supply Supply/Aritza
05.2023 - Current
Group Coordinator Lead
DHL Chain supply
05.2021 - 01.2023
Patient Hospitality Assistant
Boston Medical Center
03.2008 - 10.2017
Safety Protocol Certificate - undefined
DHL
Pharmacy Tech Program - undefined
Boston Medical Center
Associate - Business Administration
Roxbury Community College
Forklift Certification -
DHL
Hobbies
Music, Travel, spend time with family.
Fields of Interest
Staff developing, team leadership, operations and management