Summary
Overview
Work History
Education
Skills
Timeline
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Elinor Gurley

Buxton,ME

Summary

Dynamic Customer Service Specialist with proven expertise at WEX NAF, adept at resolving escalated issues and enhancing customer satisfaction. Recognized for exceptional communication and problem resolution skills, effectively managing high call volumes while training new team members to excel in challenging situations. Committed to delivering accurate information and maintaining professionalism.

Overview

31
31
years of professional experience

Work History

Customer Service Specialist

WEX Health
11.2024 - Current
  • Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Managed high call volume while maintaining a courteous and professional demeanor.

Customer Service Specialist

WEX NAF
04.2019 - 10.2024
  • Maintained up-to-date knowledge of product and service changes.
  • Sought ways to improve processes and services provided.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promptly responded to inquiries and requests from prospective customers.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
  • Met customer call guidelines for service levels, handle time and productivity.

Administrative Assistant

University of Southern Maine
02.1994 - 05.2015

Education

Associate Of Science - Accounting

Andover College
Portland, ME

Skills

  • Customer service
  • Good communication skills
  • Customer relations
  • Call center experience
  • Telephone etiquette
  • Problem resolution

Timeline

Customer Service Specialist

WEX Health
11.2024 - Current

Customer Service Specialist

WEX NAF
04.2019 - 10.2024

Administrative Assistant

University of Southern Maine
02.1994 - 05.2015

Associate Of Science - Accounting

Andover College

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Elinor Gurley