Elinor Jacob
Des Plaines,IL
Summary
Dedicated hospitality professional with twenty years of experience, delivering exceptional guest and resident experiences in fast-paced environments. Strong background in guest services, front-desk and check-in operations, and issue and complaint resolution, and ensuring the confidentiality and accuracy of sensitive medical and personal records in compliance with privacy standards. Known for professionalism, patience, and composure, with excellent verbal communication and problem-solving skills. Recognized for fostering team collaboration, adapting to changing needs, maintaining a welcoming and professional demeanor, and consistently achieving positive results through attentive service and effective support.
Overview
34
34
years of professional experience
Work History
Guest Service Associate
Lutheran Life Community
800 W Oakton St, Arlington Heights, IL 60004
02.2002 - Current
- Managed resident admissions, check-ins, appointment scheduling, insurance verification, and medical records for 300+ residents, ensuring HIPAA compliance and a smooth intake process.
- Served as the primary liaison between residents, families, physicians, and clinical staff, resolving inquiries per shift and contributing to a increase in resident satisfaction.
- Oversaw front-desk and guest services operations, implemented process improvements that reduced response times by 25%, and supported community events to enhance resident engagement.
- Responded promptly to medical and facility emergencies, coordinated ambulance transport, and ensured adherence to safety protocols.
- Trained and mentored 5+ staff members on customer service standards, conflict resolution, HIPAA compliance, and new technology systems.
- Coordinated care and insurance verification for 50+ residents, communicating with social workers and physicians to ensure proper Medicare coverage and timely services.
- Managed inventory and ordered medical equipment and supplies for a team of 17+ nurses, doctors, and CNAs, ensuring timely availability and reducing workflow delays.
- Maintained 100% accurate and confidential medical records in PointClickCare (PCC) for all residents and new admissions.
Nuclear Medicine Technologist
Children's Memorial Hospital
Chicago, IL
05.1992 - 06.2006
- Administered nuclear medicine procedures, ensuring patient safety and comfort during examinations.
- Operated and maintained advanced imaging equipment for accurate diagnostics and treatment planning.
- Collaborated with healthcare teams to develop individualized patient care plans based on imaging results.
- Improved patient satisfaction with thorough explanations of nuclear medicine procedures and addressing concerns.
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
Education
Associate of Science - Nuclear Medicine Technician
Triton College
River Grove, IL05-1991
CNA - CNA
Elmhurst Hospital
Elmhurst, IL08-1989
Bachelor of Science - Economics
DB College
India06-1987
Skills
- Exemplary Patience and Composure – Maintains professionalism and calm under pressure
- Complaint Resolution – Effectively addresses and resolves client concerns to ensure satisfaction
- Payment Processing – Accurately handles financial transactions and billing procedures
- Exemplary Patience and Composure – Maintains professionalism and calm under pressure
- Complaint Resolution – Effectively addresses and resolves client concerns to ensure satisfaction
- Payment Processing – Accurately handles financial transactions and billing procedures
- Check-In and Check-Out Management – Oversees smooth guest arrivals and departures
- Concierge Services – Provides personalized assistance and recommendations to enhance guest experiences
- Transportation Coordination – Arranges and schedules transport services efficiently
- Report Preparation – Generates accurate reports for operational or management use
- Data Entry and Management – Inputs and organizes information with precision
- Check-In and Check-Out Management – Oversees smooth guest arrivals and departures
- Guest Orientation → Guides and familiarizes guests with services, facilities, and policies to ensure a positive experience
- Verbal Communication → Delivers clear, professional, and engaging communication with clients and team members
- Team Leadership → Leads, motivates, and coordinates team members to achieve operational goals efficiently
- Concierge Services – Provides personalized assistance and recommendations to enhance guest experiences
- Transportation Coordination – Arranges and schedules transport services efficiently
- Report Preparation – Generates accurate reports for operational or management use
Timeline
Guest Service Associate
Lutheran Life Community
02.2002 - Current
Nuclear Medicine Technologist
Children's Memorial Hospital
05.1992 - 06.2006
Associate of Science - Nuclear Medicine Technician
Triton College
CNA - CNA
Elmhurst Hospital
Bachelor of Science - Economics
DB College