ResMan
Elinor McClain
Property Manager
San Angelo,TX
Summary
Communicative property manager with top-level skills in customer service, management and leasing. Remains calm and professional in stressful environments. Talented, professional, knowledgeable leader and dedicated problem solver. Brings five years of valuable expertise to property manager role. Attentive to detail with experience in coordinating leases and renewals. Efficiently oversees all operational aspects of apartment buildings, including building positive tenant relationships, managing office operations and coordinating maintenance. Effective at keeping consistent balance between tenants rights and business targets to maintain financial goals. Industrious property manager offering proven expertise in maintaining cost-effective, financially sound property operations. Diligent about keeping occupancy high by collaborating with tenants and owners to resolve conflicts. Successful at multitasking every day to handle everything from facility repairs and capital improvements to property tours and administrative leadership. .
Overview
2
2
Certifications
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Property Manager
RREAF Residential
San Angelo, Texas
11.2015 - Current
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Boosted occupancy 25% by leveraging market knowledge and successful promotional strategies.
- Managed operations and leasing of nearly 200 apartment homes.
- Compiled maintenance and repair requests for submission and reached out to local contractors for bid proposals.
- Organized and participated in "Open Door" meetings on a semi-annual basis to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Analyzed and evaluated monthly and quarterly financial statements.
- Established strong, professional relationships with maintenance technicians and residents by promoting team collaboration and delivering exemplary service.
- Oversaw monthly collections of over $100,000 in funds, maintaining high payment rates by building positive relationships with tenants.
- Communicated effectively with owners, residents and on-site associates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Maintained constant balance and accounting of property petty cash account.
- Followed up on delinquent tenants and coordinated collection procedures.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Managed projects and events for Resident and Renewal functions.
- Maximized rental income while minimizing expenses through effective planning and control.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Administered operations to handle needs of more than 300 tenants across 200 property units.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
- Developed and executed plan to achieve and maintain 95% or better rate of occupancy.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Distributed and followed up on tenant renewal notices.
- Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.
Loan Specialist
The Cash Strore
San Angelo, Texas
09.2013 - 11.2015
- Recommended loan approvals and denials based on customer loan application reviews.
- Successfully closed average of 150 loans per month.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Observed all regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Maintained friendly and professional customer interactions.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Closely monitored performance of current portfolio of loans and made changes to achieve performance targets.
- Maintained strict confidentiality of bank records and client information.
Storage Manager
Uncle Bob's Self Storage
Austin, Texas
02.2009 - 08.2013
- Directed training and retraining of employees to boost performance and enhance business results.
- Recognized areas needing improvement and implemented programs, enhancing productivity 30%.
- Increased operational efficiency by developing improved filing systems for confidential client records and reports.
- Greeted and welcomed new members, establishing and updating memberships to Uncle Bob's programs.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Improved staff morale and reduced employee turnover.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Entered data into system, implementing tight safeguards to secure financial and personal information.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
- Maintained financial accuracy when handling over $1,000 in revenue each day.
- Used self-storage expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Studied - Social Work
University Of Texas At Austin
Austin, TX 08.2005 - 05.2009
Skills
Staff Management
Accomplishments
- Maintained 90% or higher occupancy rate for entire length of employment.
- Maintained occupancy rate at 98.5% for 12 months.
- Oversaw residential family properties totaling over 200 individual units.
- Demonstrated skill and career growth by being promoted three times in three years.
Software
Entrata
OneSite/RealPage
Blue Moon
Yield Star
Certification
Fair Housing Certification - Annualy
Timeline
CPR Training - Annualy
01-2016
Property Manager
RREAF Residential
11.2015 - Current
Fair Housing Certification - Annualy
11-2015
Loan Specialist
The Cash Strore
09.2013 - 11.2015
Storage Manager
Uncle Bob's Self Storage
02.2009 - 08.2013
Studied - Social Work
University Of Texas At Austin
08.2005 - 05.2009
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