Elinor Urman
Hallandale,FL
Summary
Dynamic Beauty Clinic Administrator at CML Newmarket, adept at enhancing client satisfaction through exceptional customer service and proactive problem-solving. Proven track record in operations management and team leadership, fostering a collaborative environment that boosts performance and efficiency. Highly organized with strong attention to detail, ensuring seamless administrative support and a welcoming atmosphere.
Overview
5
5
years of professional experience
Work History
Project Coordinator
2760477 Ontario Inc.
03.2024 - 02.2025
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Created job files for each project and maintained current data in each file.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Provided training sessions to sales team members to improve their knowledge of products and services, resulting in higher close rates.
Beauty Clinic Administrator
CML Newmarket
07.2020 - 03.2024
- Provided administrative support by maintaining complete client documents.
- Hired, trained and supervised employees to maintain team of high performers.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
Education
Certificate - Laser Hair Removal
Elite College
Markham Canada08-2021
Skills
- Office administration
- Appointment scheduling
- Operations management
- Administrative leadership
- Back office
- Supply coordination
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
Languages
English
Full Professional
Hebrew
Native or Bilingual
Russian
Full Professional
Timeline
Project Coordinator
2760477 Ontario Inc.
03.2024 - 02.2025
Beauty Clinic Administrator
CML Newmarket
07.2020 - 03.2024
Certificate - Laser Hair Removal
Elite College
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