Elinor Alden Beane

• Worked closely with a Lawyer to establish legality and ensure compliance with all local laws and regulations related to the business operations
• Created a logo, tag line and brand
• Established marketing strategies, and manage a busy and popular social media presence
• Created forms, documents and policies
• Cultivated a loyal, consistent and desirable clientele base
• Created and maintained the framework for a schedule that would accommodate clients, bring in adequate revenue, and would work in my own life's schedule
• Schedule maintenance activities for equipment used
• Initiate cost-cutting measures when necessary without sacrificing the quality of services
• Keep detailed notes and records of client visits, and maintain communication with referring veterinarians
• Use excellent , compassionate but professional, verbal skills to engage customers in conversation and effectively determine individual needs
• Consult with and guide numerous clients through the end of life process
• Maintain a reputation for integrity, compassion, and resourcefulness

I was hired as a hydrotherapist, promoted to head hydrotherapist 1 yr later, and then to Program Manager within 2 years. From that point on I was relied on heavily to manage every and all aspects of business management - ensuring client satisfaction, staff training and fulfillment, as well as ordering of all supplies, paying employees, "firing" clients, and facility maintenance. I was the vet liaison, scheduled and held staff meetings, as well as everything else involved in operations management.

• Answered phone inquiries from clients regarding appointment scheduling, services offered.
• Provided emotional support to pet owners during difficult times.
• Educated clients on proper animal health care routines.
• Assisted veterinarians in examining, and treating animals for various illnesses and injuries.
• Provided detailed patient care instructions to pet owners.
• Cleaned and sterilized exam rooms between appointments.
• Dispensed medications orally or topically as directed by veterinarian.
• Assisted veterinarians in examining animals.
• Obtained information and history from clients to maintain medical charts.
• Released patients to owners with care directions from veterinary staff.
• Communicated with veterinarians and staff members to maintain patient flow.
• Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
• Delivered attentive, courteous service to promote overall patron satisfaction.
• Reviewed pet records from daily visits and appointments, entering important data into system.
• Offered every owner exceptional customer service and support as well as top-notch care to each animal.