Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Personal Information
Certification
Timeline
Generic
ELINTHIOS R MAPURANGA

ELINTHIOS R MAPURANGA

Gweru

Summary

Experienced with front desk operations, customer service, and administrative tasks. Utilizes strong organizational and multitasking abilities to maintain efficient office flow. Knowledge of effective communication and problem-solving techniques to support team objectives and enhance client experiences.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Front Office Assistant

Ambassador Hotel
03.2021 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Greeting visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Improved team morale and office culture by recognizing birthdays and special events, fostering sense of community.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Receptionist

The Village Lodge
02.2016 - 02.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.

Till Operator

Allan Otra Juice
07.2015 - 01.2016
  • Collaborated with colleagues to maintain a clean and inviting store environment that enhanced the overall shopping experience for customers.
  • Maintained a well-organized workspace for improved efficiency during busy periods.
  • Provided exceptional customer service by addressing inquiries and resolving any issues promptly.
  • Adhered strictly to company cash handling policies and procedures, minimizing discrepancies and maintaining accountability for till funds.
  • Implemented loss prevention strategies by carefully monitoring transactions for signs of fraud or theft.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Nurse Aid Course - Basic home Nursing, Basic First Aid, Hygiene and Nutrition, Work readiness And Bible Studies

No Degree - Ordinary Level

St Patricks
Gweru, Midlands
11-2015

Skills

  • Great aptitude to learn
  • File organization
  • Patience and empathy
  • Organization skills
  • Listening skills
  • Computer literacy
  • Strength in team work approaches
  • Ability to meet organizational goals and objectives

Languages

Shona
English

Hobbies and Interests

  • Watching Television
  • Working Out (Exercises)
  • Cooking

Personal Information


  • Gender: Female
  • Nationality: Zimbabwean

Certification

First Aid

Timeline

Front Office Assistant

Ambassador Hotel
03.2021 - Current

Receptionist

The Village Lodge
02.2016 - 02.2021

Till Operator

Allan Otra Juice
07.2015 - 01.2016

First Aid

Nurse Aid Course - Basic home Nursing, Basic First Aid, Hygiene and Nutrition, Work readiness And Bible Studies

No Degree - Ordinary Level

St Patricks
ELINTHIOS R MAPURANGA