ELINTHIOS R MAPURANGA
Gweru
Summary
Experienced with front desk operations, customer service, and administrative tasks. Utilizes strong organizational and multitasking abilities to maintain efficient office flow. Knowledge of effective communication and problem-solving techniques to support team objectives and enhance client experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Office Assistant
Ambassador Hotel
03.2021 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Greeting visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Improved team morale and office culture by recognizing birthdays and special events, fostering sense of community.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Receptionist
The Village Lodge
02.2016 - 02.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Till Operator
Allan Otra Juice
07.2015 - 01.2016
- Collaborated with colleagues to maintain a clean and inviting store environment that enhanced the overall shopping experience for customers.
- Maintained a well-organized workspace for improved efficiency during busy periods.
- Provided exceptional customer service by addressing inquiries and resolving any issues promptly.
- Adhered strictly to company cash handling policies and procedures, minimizing discrepancies and maintaining accountability for till funds.
- Implemented loss prevention strategies by carefully monitoring transactions for signs of fraud or theft.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Nurse Aid Course - Basic home Nursing, Basic First Aid, Hygiene and Nutrition, Work readiness And Bible Studies
No Degree - Ordinary Level
St Patricks
Gweru, Midlands11-2015
Skills
- Great aptitude to learn
- File organization
- Patience and empathy
- Organization skills
- Listening skills
- Computer literacy
- Strength in team work approaches
- Ability to meet organizational goals and objectives
Languages
Shona
English
Hobbies and Interests
- Watching Television
- Working Out (Exercises)
- Cooking
Personal Information
- Gender: Female
- Nationality: Zimbabwean
Certification
First Aid
Timeline
Front Office Assistant
Ambassador Hotel
03.2021 - Current
Receptionist
The Village Lodge
02.2016 - 02.2021
Till Operator
Allan Otra Juice
07.2015 - 01.2016
First Aid
Nurse Aid Course - Basic home Nursing, Basic First Aid, Hygiene and Nutrition, Work readiness And Bible Studies
No Degree - Ordinary Level
St Patricks
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