Elio Alfonso
Arlington,VA
Summary
Detail-oriented President with 15 years of experience in commercial and residential services. Proven ability to build relationships and maintain partnerships with top account holders to increase overall productivity and grow profit channels. Trained in leadership with great multitasking and persuasion skills. Able to expand network connections through effectively determining and meeting customer needs, implementing price models and optimize inventory control procedures.
Overview
9
9
years of professional experience
Work History
President/CEO
SMA Residential & Commercial Services
2017 - Current
- Drove organizational objectives in line with the company's mission, facilitating increased revenue, profit and business growth through collaborative strategy development.
- Resolved all issues efficiently to ensure enhanced customer satisfaction ratings.
- Developed and implemented new strategies and policies to establish and achieve long-term business objectives, providing the company with organizational leadership.
- Managed all aspects of the business division, including production, circulation, marketing, advertising and new product development.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Worked with construction administration consultants to plan field observations on schedule.
- Determined the project schedule, which included the sequence of all construction activities.
- Provided safety kits to all construction personnel, which complied with safety protocols for the job site.
- Effectively maintained supply levels and identified economical materials to reduce project costs.
- Monitored subcontractor operations and applied effective time, resource and money management strategies to delivery under-budget project completion.
- Supervised operations to execute quality control and resolve developing issues.
- Negotiated and prepared sales contracts for new and existing customers.
- Planned, organized and executed sales strategies and territory plans.
- Contacted customers to set up meetings, check on needs and propose additional offerings.
- Established a QuickBooks accounting system to reflect accurate financial records.
- Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
- Performed banking, business administration and financial tasks..
- Executed core financial processes, including vendor setup and payment, operational expenses, administration of bank accounts and account reconciliations.
Grounds Manager
Gallaudet University
2015.01 - 2017.12
- Enhanced landscape aesthetics by designing and implementing effective grounds management plans.
- Improved safety on the property by regularly inspecting and maintaining walkways, lighting, and signage.
- Collaborated with other departments to plan and execute special events held on the grounds.
- Maintained a well-groomed appearance of the grounds by scheduling regular mowing, trimming, and pruning tasks.
- Coordinated snow removal efforts during winter months to ensure safe access to facilities for all visitors.
- Conducted routine assessments of facility infrastructure to identify necessary repairs or improvements.
- Assisted in developing long-term strategies for facility enhancements that aligned with organizational goals and budget constraints.
- Facilitated open communication with staff members to address concerns, share updates on projects, and promote teamwork in completing tasks efficiently.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Grounds Supervisor
Gallaudet University
2009 - 2015
- Managed maintenance activities, including supervising staff and inspecting equipment.
- Observed and adhered to all guidelines, specifications and detailed instructions to meet strict operational and maintenance regulations.
- Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
- Supervised daily operations, including employee performance, preventive maintenance and safety.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Ensured that all instruments and tools were properly maintained to help the team complete job tasks quickly and with accurate outcomes.
- Ensured installations and implementations that met project requirements by closely reviewing and studying blueprints.
- Planned employee incentive programs to increase performance.
- Inspected facility and building grounds to identify areas requiring maintenance and repair or posing safety hazards.
Senior Security Representative
Clarendon Grill
2005 - 2009
- Responsible for security operations, including checking for legal age and collection of entry fees.
- Supervise staff personnel..
- Responded quickly and effectively to all security violations and duress alarms.
- Maintained surveillance of building and identified all officials and employees before authorizing entrance.
- Investigated all security and safety violations.
- Maintained accurate and detailed logs of all events that occurred during each shift.
- Required to monitor crowd size to comply with coding enforcement.
- Customer safety and refusal of entry based on intoxicated or aggressive patrons.
Senior Console Operator
Data Center Services
1990 - 2005
- Operate, maintain, and monitor multiple production systems.
- Implement new IOCDS and configure CHIPID’s to systems.
- Perform the changing of LPARS and storage on ES/9000.
- Monitor all NJE, RJE, and NCP lines through Netview and VTAM.
- Monitor all CICS on line regions to ensure proper terminal and printer service.
- Use JCL to perform step restarts, overrides, and update production.
- Monitor job flow and mix to maintain optimal system efficiency.
- Responsible for system IPL and resetting associated hardware.
- Provide problem solving and recovery procedures by using TSO/ISPF.
- Train new employees on all systems and peripherals.
- Provide tech support as needed.
Senior Console Operator
International Flavors & Fragrances Inc
1989 - 1990
- Managed operations department in a multi-system international environment.
- Technical support for various programs and responsible for troubleshooting.
Motor Vehicle Operator
United States Marine Corps
1984 - 1988
- Operated different types of vehicles and equipment in varied terrain and conditions.
- Conducted vehicle performance checks and performed maintenance actions.
Education
Business Management And Marketing
Essex County College
Newark, NJSkills
- Customer service
- Financial analysis
- Pricing and costing
Accomplishments
- United States Marine Corps 1984-1988 (Honorable Discharge)
Civil Service
United States Marine Corps 1984-1988 (Honorable Discharge)
Timeline
Grounds Manager
Gallaudet University
2015.01 - 2017.12
President/CEO
SMA Residential & Commercial Services
2017 - Current
Grounds Supervisor
Gallaudet University
2009 - 2015
Senior Security Representative
Clarendon Grill
2005 - 2009
Senior Console Operator
Data Center Services
1990 - 2005
Senior Console Operator
International Flavors & Fragrances Inc
1989 - 1990
Motor Vehicle Operator
United States Marine Corps
1984 - 1988
Business Management And Marketing
Essex County College
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